Reviews
Went in for oil change.
Went in for oil change. Service team is always polite & efficient. The videos are a great add.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you taking the time to leave Steven Toyota this awesome review, thank you!
We really appreciate you taking the time to leave Steven Toyota this awesome review, thank you!
Got a 2016 Jeep renegade sport with a turbo, as the guys
Got a 2016 Jeep renegade sport with a turbo, as the guys showing it to me he scratched the door right in front of my eyes. On top of the head he told me it would be no more than 28,000, after everything was said and done and all paperwork signed it was over 38, 000. Can't believe I had to pay 150.00 for an oil change!!!! Ridiculously outrageous!!! Update: after this last oil change this is the third time they keep forgetting to put the sticker up in my windshield to tell me when to come back. Update: 8-26-25 oil change is 120 now and I had to ask for the oil change sticker I'm the window, AGAIN! smh, why do I have to ask for something your supposed to do after I jus spent so much on a xxxx oil change. As well as they told me they were having troubles getting my lug nuts off because of the Caps being swollen. So I asked her to price how much new ones would be. 370 some dollars! HATE THIS PLACE. If it weren't for the sunbit card I would never go back, but that card is a blessing as it allows me to pay a small bit of my total and then make payments on it with the card after
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
It sounds like you've had quite a few frustrating experiences, and I'm sorry to hear that. We strive for transparency in pricing and service quality, so it's concerning to read about these issues with your vehicle purchase and maintenance visits. Your feedback is valuable as it helps us improve our services moving forward. If you'd like to discuss this further or have any other concerns, please feel free to reach out anytime. Thank you, Blair Vile - Service Manager - 540-434-1400
Great service and outstanding commitment to improve
Great service and outstanding commitment to improve customer satisfaction. Best way of sharing service details with customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mesfin, thank you for sharing your feedback about the Steven Toyota team! We are grateful for your business and hope to see you again down the road! Safe travels!
We have been working with Steven Toyota for several
We have been working with Steven Toyota for several years, starting with repairs, and moving on to the purchase of 3 cars. The most recent purchase was a 2025 Toyota RAV4 HEV. The buying process was smooth, the Salesperson Marcus was fantastic! Knowledgeable, answered all questions, absolutely no pressure. Great to work with! The finance team also was great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Evan, it's awesome to hear that Marcus and our finance team made your buying experience smooth and pressure-free. Your loyalty means a lot to us, and we hope you love your 2025 Toyota RAV4 HEV. Thank you for choosing Steven Toyota!
Nicholas in the serviced apartment is the best.
Nicholas in the serviced apartment is the best. He is always friendly and helpful. I always feel well taken care of at Steven Toyota!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tracy, we truly value your business and feedback at Steven Toyota! We’re so glad you are always met with a friendly face when you visit our service team! See you next time!
Brooke and Luke amazing!
Brooke and Luke amazing!!! I even got coins for the washer machine and I confirm that my first five service are free Entire staff at the shoo j
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Liz! We love to hear that Brooke and Luke went the extra mile for you! Thank you for choosing Steven Toyota and for sharing your support. We wish you many safe and happy miles ahead!
The customer service staff were very knowledgeable about
The customer service staff were very knowledgeable about my vehicle and assisted me in keeping up with what needed to be performed on my Kia. Much appreciated. Excellent staff and service crew.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Victoria, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Steven Toyota
Once again great service!
Once again great service! Nicholas with the service team is always very helpful answering my questions and arranging a ride.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brenda, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! - Steven Toyota in Harrisonburg
Allison gave great customer service.
Allison gave great customer service. This was second time I had to bring Sportage in for repairs due to steering column issues. Plus I had to wait 3 months the first time to get the part.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear Allison provided great support and got your Sportage back on track. We truly appreciate your patience and trust in our service! - Your Steven Toyota Team
Very polite and prompt with service, will definitely use
Very polite and prompt with service, will definitely use again when car needs any service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the review. We look forward to your next visit to Steven Toyota!