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West Broad Honda

(593 reviews)
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award

Reviews

(593 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Broad Honda from DealerRater.

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Great service

Was an easy process and great experience everyone was so nice I got a chance to chat with the shop foreman and he was very knowledgeable and informative. The GM should be proud other service departments are not so friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mr Anonymous, we are so happy to read such a great review about West Broad Honda!

Quick service with a smile

My car had a rock stuck between the brake and the rotor. Honda road Assistance towed my car to West Broad Honda one evening and I had my car ready to pick up the next evening. I didn't have an appointment but Waylon came through for me again. I just had the same problem in May. Waylon helped me then too. He is an asset to West Broad Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sheryl, thank you for your kind review; we are happy to pass along your comments to the team here at West Broad Honda!

outstanding customer service

the service rep who assisted me was very helpful and pleasant. I was taken care of promptly, all my questions were answered and everything was explained to me very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kk, we are so pleased you enjoyed your visit to West Broad Honda!

My experience with west broad Honda

From the moment I came through the door until I left they were very kind courteous and informative. I just had a sense of trust that my car was in great hands .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Service

Shannon is always very competent and helpful. It's a pleasure working with her. Service is excellent and fast. I highly recommend the dealership and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Milo, thank you for your kind review; we are happy to pass along your comments to the team here at West Broad Honda!

INSPECTION

My visit was painless and less stressful and the service was prompt and excellent. They make their recommendations but there's no pressure in making a yes or no decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Annual Vehicle Inspection, we are so happy to read such a great review about West Broad Honda!

Excellent Customer Service

I made an appointment for follow up on my new car. I received reminders and was listened to and my questions were answered respectfully. Trustworthy sales rep and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

A Ramsey, thank you for your kind review; we are happy to pass along your comments to the team here at West Broad Honda!

Service

Had my first oil & filter change and tire rotation done. Had to wait, but not terribly long. Amenities available as well as some transportation options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

Great Service

Leslie in the Service Dept is great to deal with. She is always very pleasant and extremely helpful from getting an appt time that works for me to keeping me updated about everything. Everyone at West Broad Honda is always great to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Steve, we are very happy to have provided you with such a positive experience!

Fast service

I made an appointment and expected to be waiting a long time after the scheduled hour. I was happy when everything was done promptly. I will certainly return for future service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anthony, your satisfaction is our top priority.