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Second time I have gone to this car lot. First time I did not buy, second time I did. Neither time was there any pressure to buy. West Broad did not... beat me over the head. Mark Stigall and I sat down, came to a deal easily, and we bought the car.
Marcus was great throughout the whole experience! Would highly recommend him and the dealership. Very happy with my car and the price I was given for it.
Steven Royal is the service department was very good.
They did an excellent job fixing the problem. However they fixed a problem that should never occur on a new car (the rear hatch was leaking). Excellent... customer service would have been compensating me for the Christmas gifts that were damaged by the leak.
The service was outstanding. I just had an appointment for a tire rotation and oil change. I asked if I could get my state inspection and was told they... could handle that. I appreciated that very much. I was waiting for my car and the wait was less than I expected.
Danny provided excellent Customer Service, made the process effortless
Everyone at West Broad Honda has been great. My car is always serviced properly and to me when they promise it. All the people in the shop area that... I have dealt with are really nice and helpful. Customer service is top notch and I will not take my car anywhere else. Great Job Guys and Girls.
As always, I enjoyed dealing with Scott Taylor at West Broad Honda in Richmond, Va. He listens to me and follows through with explanations that I can... understand. The dealership makes me very comfortable while waiting for my car. The waiting area is customer friendly.
Outstanding service. Our salesperson, Brett Howell, is excellent. We have purchased 4 vehicles through Bretthe is why we keep coming back. No pressure,... very responsive, great service.
Great service but was not asked the type of oil for my car. Was used to getting synthetic but they serviced without asking. But overall great experience... and they honored the discount.