Passport INFINITI of Alexandria

Used care Sales Director Said and Salesman Mohamed were very responsive to my questions and calls from the very first call. It didn?t matter that I was calling from another state, they never brushed me off and took me seriously from the beginning. When I flew down to look at the car they were very accommodating. They addressed all of my concerns immediately and were patient and thorough thru the whole process including when the car was delivered from VA to NY. I highly recommend Passport Infiniti.

I had a great experience buying my car. Everyone on the staff, from sales to finance to management was very professional and exhibited fantastic customer service. It was night and day from my experience at my previous dealer for another brand. I had a great 2006 Infiniti M35x and it feels good to rejoin the Infiniti family. They are best value in luxury cars going.

Gary is the best! The company should make him the manager. Gary has a passion for what he does like no other... You are the besst Gary!!

I never leave reviews for anything, but my experience here was unlike any dealership I've ever dealt with. Hopefully it's just because it was a used car and not an Infiniti. Was all set to drive down and buy a used car, but asked for proof of title and the bill of sale from their purchase first. Seemed reasonable since I'd be coming 450 miles one-way (from MA). Dealer said they didn't have those yet but not to worry because they're a multimillion dollar dealership and would be getting it from the seller soon. Asked some follow-up questions about whether there was proof the title had even been officially signed over, when specifically they would have it etc. Didn't get a direct answer, just "don't worry we own the car. nothing further to discuss". Was also told the title wouldn't be signed over to me immediately after purchase, but instead shipped to me 10 days after signing but that they'd give me temporary tags. I clarified this wouldn't work since out of state tags are not recognized in MA where I live and would need the title - I had asked multiple sources (insurance agency, 4 other dealerships including 2 non-MA dealers) to confirm this and also sent documentation from the MA RMV site as proof of this fact. Was then told by the dealer "you don't know what you're talking about, we do this all the time". After saying no deal, was immediately called by the dealer who basically told me how frustrating all my questions were and that I was wrong about the temp tags despite hearing nothing but the contrary from other sources. I have asked other dealers the exact same questions and have never received such indirect answers, let alone been treated like I was inconveniencing them

Great experience. Fred Muslim was our customer rep. He is a straight shooter and we never felt pressured to buy something we didn?t want. Highly recommend.

The service department is outstanding. Always put the customer first, they are the reason I stay loyal to Infiniti and this dealership. Each experience has been pleasant, from making the reservation to being on site.

Went in for an early oil change. Service was excellent, Customer Service was wonderful. Plenty of cookies and fresh donuts.. No worries for me.. Thank you!

The Customer Service that John Perry provides is exceptional! He is a gentleman and a professional. The team there is great and the facility is very nice.

After talking to multiple Infiniti dealerships in and out of state, we finally found Passport infiniti. They were so much better than any of the previou dealerships. We were able to get a deal done so fast. They were honest and to the point. Our sales person was Jayda Lin. She was awesome. She answered all of our questions and took care of everything. I would highly recommend this dealer to anyone interested in getting an Infiniti car. We will be coming back here for sure.

My experiences with Passport infinity has always been outstanding. They employ knowledgeable service personnel with great customer service skills. Scheduling service on your schedule never a problem. They always go out of their way to accommodate your needs. This is by far the best dealership I?ve ever come to know.