Reviews
Write a reviewAlways Excellent Customer Service!!
We have always gotten good and courteous service at the parts and service dept. as well as working with the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great dealer to buy used car
Great sales team . I brought car from here.Team is very helpful.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your feedback! Hope you're enjoying your vehicle, and as always, drive safe!
Large indoor facility, Climate controlled.
Found the perfect car and the large indoor climate controlled facility made a pleasant experience more comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're always happy to help our customers at Crossroads Ford. Please let us know if there's anything else we can do for you. Thanks so much for your positive feedback!
Good Service
Great Service. Great Service. Great Service. Great Service. Great Service. Great Service.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Arvind! Thank you for your positive review. We respect our customer's time and budget so we hope to see you here again! We appreciate your review and hope we can continue serving you for many years to come.
Oil change
My service was an oil change which was done a timely manner. Additional review of the services needed to maintain quality performance was also completed; I was given the cost of the additional services and was not pressured to get those completed, gratefully. I do plan to return to get the tires replaced. The service was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mirror repacement
Good communication, responsive and fast. Friendly and the price was reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We always appreciate feedback from our clients, Richard. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Routine Service
Everything went well. I was in and out in a minimum of time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you enjoyed working with our staff, Todd. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Brake concerns
The staff was great. They promptly greeted me and immediately got a tech involved with concerns, with my front brakes on my new Mustang Gt. The issue was resolved and now my car feels right again. Ruben Denis the service advisor was very professional and assured me that I had nothing to worry about. He was very polite, knowledgeable, and great follow up. I knew everything that was taking and made feel part of the experience. Great job and very well done!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nice service
I was having technical issues with my sync, cigarette lighter, USB port, and voice but they found the issue and fixed it as if the problem was never there! They ordered the part and took care of the issue, and now I can listen to my music! Charge my devices, and relax! I am away from my usual dealership which is central ford, but crossroads made me feel at home, the environment was nothing like I seen before!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
oil change
Service was done as promised, no complaint with the service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Crossroads Ford. We sincerely thank you for your business and hope to continue serving you for many years to come!