Reviews
Write a reviewService on F-150
Sam did a very good job in explaining to me what needed to be done on my vehicle. Although I had to come back on two separate occasions to get the vehicle repaired, I am pleased the service department took the extra time .
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick Lane
2010 Transit Connect Wagon. Quick Lane service. I have always found the Quick Lane staff to be courteous and knowledgeable. Over the years that I have owned my vehicle, with very few exceptions, the service has been efficient and excellently priced.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New Explorer Purchase
I purchased a "NEW" 2016 Ford Explorer. For the most part I had a really good experience with the sales and finance team at Crossroads Ford. My "NEW" vehicle came a with a stain on Passenger seat and I am waiting for feedback from the dealership on a resolution. The staff was very helpful with explaining the entire process during the purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Nicholas! It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Great service
I had 2016FOrd F-150 The service was oustanding. The staff was very helpful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Purchased a 2015 Taurus limited. The service was really nice. The staff was very helpful and concerned about what I was looking for in a car
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Worth the drive...
Came in Saturday morning to quick lane for a planned maintenance, tune-up etc. Staff was professional, helpful, and kind. Very timely service, less than expected.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! If you need more help, our team is available to talk -- safe travels!
Awesome Staff
I want to thank Cort McCombs and Jared Johnson for their professionalism . This was my second vehicle purchased at Crossroads Ford in Cary.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Great service and friendly knowledgeable staff
I have a 2014 F150 Ford Lariat 4X4 and love it! I took it in for it's 5,000 mile service and was very satisfied with the staff and the thorough service job that I received.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Margaret! We're happy to help however possible. Drive safe, and we'll see you on the road.
Nice Showroom
I do not want to enter anything in this field.why do I have to keep typing in this field?
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crossroads service
The staff worked me in when I did not have an appointment, which helped me getting my vehicle fixed on my day off.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase