Autoworld KIA

I bought my kia optima car here and of course like every other dealer, they talk sweet and be extra nice to you. While I signed up for a car, I tried to get the lowest price that I can get. I mean, who would want to pay what they ask for and pay more than you have to? So, they made it seem like I was getting a really good deal and then, while I'm signing, they charge me $270 for my license plate and extra fees that turned into the original price. (My friend recently bought a car too and paid less than a $100 for the license plate). Also, the guy that handles the finances and all that, he was just plain rude and disrespectful. I made a deposit for $100 by check to hold the price that they have given me for the car. I went back the next day to sign the papers and get the car. I was told that I would get the $100 (the deposit) taken off from the total but of course, they "forgot" about it and told me that they would send a check to me in the mail. Couple of days later, I needed to go back to kia service for the installation of the remote start so I thought "might as well pick up the check." But, I was told they have everything ready and it's ready to be mailed out but I can't pick up the check because it HAS to be mailed. Also, it will take 10-15 business days. I thought that was a little ridiculous but decided to get over it. I get the check today.... and I didn't get a $100 check but a $38 check. They are just ridiculous. Another problem after another. If you don't want a headache and pushy, rude, and disrespectful people that don't care about their customers after we purchase a car, avoid this place and don't buy your car here.

Warranty work was completed as promised. They were also very nice in providing me w/ a loaner. They kept me updated on the status of my car.

I went in on August 30, 2013 to look into the kia optima. I did the test drive and spent some time talking #'s with the Rep Danny. I made it very clear from the start that my fiance' was going to meet up with me after work to come look at the car and make sure it was worth it and I was getting a good deal. I was not interested in leaving a deposit. Well when I was ready to walk out Danny comes and tells me he got me the car at a great price, so I could just leave a $500 deposit to hold my deal with him. Well when I refused to leave the $500 deposit Danny became very ANGRY and RUDE. He threw himself into his chair, started waving his hands in the air and began yelling at me that I was wasting his time, that it was not about my fiance' it was about the money, then he walked out in a rush to smoke a cigarette and just paced back and forth in front of the dealership. I came to this dealership expecting to discuss buying a car with a professional, instead I found myself in a shouting match as if I was dealing with a low life on the street. Danny definitely needs to be retrained in how to provide proper customer service and then he should be supervised when he is with customers, otherwise he really needs to get into another field. The desperation to sell a car was extremely evident when he lost his temper. Needless to say I left that dealership and as I explained to Danny in the first place I met up with my fiance', and purchased my car two hours later at a different dealer who since after that experience i refused to spend my money at a kia dealership. His behavior was disgusting. But thankfully Fredy at my hyundai dealership saved the day.

As I said, the service is great, the hours convenient & the Kia people are friendly.

Everyone was professional. Jim the manager was also nice enough to look at my car & approve of warranty work, which will be done on the next appointment.

I haven't been to many dealerships but I can say this is one I don't want to go back to. The salesperson we worked with was great (I won't be giving out names) and the manager was friendly and kind. The person we signed the papers with was just a ridiculously awful person. He is pretty much bald. He has one bald spot on the top of his head and some hair circling around it. He was just rude and awful and it left me wondering how he even got a job there. One thing is for sure at this place; customer service isn't their number one priority. My family and I went in there on Sunday and held the price we negotiated to get the car the next day. We went back the next day at around 10-11 and we finished at nearly 5. There was just so many problems and such and broken promises. Growing up, I was taught that promises are meant to be kept and that you shouldn't make promises if you can't keep them. The people at this dealership were never taught that, it seems. I can go on forever on a rant but I will cut it short. Simply put, I suggest you go to a different dealership. Some popular alternatives are the one in Yonkers and Karp Kia. I haven't been there myself but I just want to emphasize that you should avoid this place. I guarantee that you can find a better place than this one. I can't even believe that there are any decent reviews. I'm willing to bet that those reviews are from people at the dealership.

I Came in looking for a car, I admit i had bad credit, I am on unemployment making 405 a week (ny max), but got a job recently starting in mid Oct. I was told I would get approved if I showed my unemployment statement, bank statement and put 1,100 down. The salesman said we are good! Give me a 250 deposit, which I did. The salesman told me to come in Wednesday to pickup the car, this was on Saturday. The car was an 07 ford fusion, nothing great or spectacular. I called him Monday and asked if we were good (just had a bad feeling) the salesman said your car will be ready. I called him Tuesday and asked again if he needed anything else. (I Had another bad feeling) he replied that he needed a commitment letter from my new job, which I could not get because my background screening (drug test, back ground check etc...) was not done yet. He also asked for my last 2 years of W'2 forms, which I reluctantly agreed. He said he would get back to me after he talked to Rich, (like I know who Rich is). I was basically fed up, I said refund my 250, the salesman TY (who I refused to mention, but I had to now) said I will get my refund in 24 to 48 hrs. 48 hrs came and went with no 250! I reached out again asking where my 250 was, he replied "let me check with accounting". 2 hours later he took a picture of the refund and sent it to my phone and my refund was dated Aug 14th. But he told me he refunded it 3 days before???? So, in fact TY lied not once, twice but 3 times to me. I am not a liberal/progressive who boycotts certain businesses because they treat you in an unfair way. All I am saying is, do not trust these guys, and if you do, verify it with paperwork upfront. They are dishonest as the sky is blue. I am not asking for an apology, which I never got from TY, he just responded "it is what it is". Not kidding! I saved all the messages. Please be careful, do not let them waste your time.... Be tough with these guys, otherwise they will walk all over you. And... Tomorrow the 16th is 48 hrs, lets see if I get my down payment. Also....I got an email from auto world Kia thanking me for buying a car from them. You can't make this up.

Addie was so helpful and friendly. She got me the car that I wanted for a great price. The process was quick and easy and I love my new car.

I've been dealing with dealerships on LI for a long time. KIA East Meadow is really the first positive experience I think I have ever had.

I love my Kia Optima... I CAN NOT stand the dealership we purchased it from. KIA East Meadow Staff sadly gets a thumbs down. As soon as they have your money... they could care less about you. Customer Service went right out the window...as soon as we drove off the lot. We purchased two cars that day...I would say close to $70,000 spent. I'm not asking to be treated like a queen...I just want you to do the job YOU said you were going to do. And when I need to call YOU back 3 TIMES to get it done... I would prefer to get someone that doesn't give me lip service with an attitude. Both sales men that worked with us apparently were let go for making promises they couldn't keep (shocker). Maybe someone should take a look at the current "Manager" Sid.. and see if he needs a little brush up on his Customer Service Skills..clearly this man isn't setting a good example for the staff that work under him. And don't bother posting that generic "Please accept my sincerest apologies for what took place during your visit. This is not how we do business at Autoworld Kia..." I'm already done....