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McGrath Honda of St. Charles

(1,571 reviews)
Visit McGrath Honda of St. Charles
Sales hours: 9:00am to 9:00pm
Service hours: 12:00am to 12:00am
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Sales Service
Monday 9:00am–9:00pm 6:00am–12:00am
Tuesday 9:00am–9:00pm 12:00am–12:00am
Wednesday 9:00am–9:00pm 12:00am–12:00am
Thursday 9:00am–9:00pm 12:00am–12:00am
Friday 9:00am–9:00pm 12:00am–12:00am
Saturday 9:00am–6:00pm 12:00am–4:00pm
Sunday Closed 8:00am–4:00pm
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award
New (630) 797-9519 (630) 797-9519
Used (630) 338-0909 (630) 338-0909
Service (630) 338-0902 (630) 338-0902

Reviews

(1,571 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Honda of St. Charles from DealerRater.

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Very plushy sales manager, very high hidden fees

The sales manager was pushing and pressuring to buy their used car. The sales person was very nice and very helpful, but both of the sales managers were very unpleasant to work with. Because they pushed and pressured so much, I decided not to buy a car there. Prepare for a hidden fees of 4,000 above the advertised price on a used vehicle, it was very shady. The cars I drove had mechanical issues, including poor breaks, and bad alignment. I'm not coming back to that dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bought my first brand new car! Yvette really helped seal...

Bought my first brand new car! Yvette really helped seal the deal by being so informative and kind. I was happy with the process, and left with a beautiful new Odyssey!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great Service

Really wanted me to walkout with a car that night, Thanks to everyone from Brent Reeves, and Nathan Petersen...Love the car and would definitely go back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I purchased a CR-V from Darek Smorczewski and was very...

I purchased a CR-V from Darek Smorczewski and was very happy with his professionalism and even with the finance manager, Nelly Marchan! Thanks to both!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Fantastic Experience; Will Return

I just bought a new 2020 Civic, and am thrilled. The sales rep who helped me, Jose Barrera, was extremely helpful and considerate of what I was looking for. He really listened to what I said and I feel very fortunate to have had the opportunity to work with him. In the future, I will definitely return to McGrath Honda and request to work with Jose again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Maxwell was great to deal with and I would suggest anyone...

Maxwell was great to deal with and I would suggest anyone going to McGrath Honda to ask for Maxwell. He was straightforward, helpful, and reasonable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great customer service. I really appreciated the...

Great customer service. I really appreciated the hospitality. Would refer out to any one who is looking for a car. My kiddos love the spaciousness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the opportunity to earn your business!

Friendly, competent staff

This is not the first car I have purchased at McGrath Honda. Each experience seems to be better than the last. There are improvements and updates to the sales process each time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the opportunity to earn your business! Congratulations on your new vehicle!

Horrible service! No one in this business knows what...

Horrible service! No one in this business knows what they are doing. Mistake after mistake was made and no follow through! Terrible! Don’t shop here, EVER!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Heidi, We're sorry to hear about your experience with us. Please feel free to give us a call if you have any further questions or concerns. 630 443 6400. Your concerns are important to us, and have brought this to the attention of our management team.

This is the best dealer I have visited

Not all honda dealers are the same as I have been to few earlier but McGrath Honda of St Charles is the best for many reasons: great and plenty selections of used and new cars, great customer service, great support even after the end of the sale and no push in any way. i am recommending McGrath Honda of St Charles to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Heskander, We appreciate the kind words and feedback! Thank you for the opportunity to earn your business!