Reviews
Very plushy sales manager, very high hidden fees
The sales manager was pushing and pressuring to buy their used car. The sales person was very nice and very helpful, but both of the sales managers were very unpleasant to work with. Because they pushed and pressured so much, I decided not to buy a car there. Prepare for a hidden fees of 4,000 above the advertised price on a used vehicle, it was very shady. The cars I drove had mechanical issues, including poor breaks, and bad alignment. I'm not coming back to that dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bought my first brand new car! Yvette really helped seal...
Bought my first brand new car! Yvette really helped seal the deal by being so informative and kind. I was happy with the process, and left with a beautiful new Odyssey!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Really wanted me to walkout with a car that night, Thanks to everyone from Brent Reeves, and Nathan Petersen...Love the car and would definitely go back
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased a CR-V from Darek Smorczewski and was very...
I purchased a CR-V from Darek Smorczewski and was very happy with his professionalism and even with the finance manager, Nelly Marchan! Thanks to both!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic Experience; Will Return
I just bought a new 2020 Civic, and am thrilled. The sales rep who helped me, Jose Barrera, was extremely helpful and considerate of what I was looking for. He really listened to what I said and I feel very fortunate to have had the opportunity to work with him. In the future, I will definitely return to McGrath Honda and request to work with Jose again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Maxwell was great to deal with and I would suggest anyone...
Maxwell was great to deal with and I would suggest anyone going to McGrath Honda to ask for Maxwell. He was straightforward, helpful, and reasonable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service. I really appreciated the...
Great customer service. I really appreciated the hospitality. Would refer out to any one who is looking for a car. My kiddos love the spaciousness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the opportunity to earn your business!
Friendly, competent staff
This is not the first car I have purchased at McGrath Honda. Each experience seems to be better than the last. There are improvements and updates to the sales process each time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
Thank you for the opportunity to earn your business! Congratulations on your new vehicle!
Horrible service! No one in this business knows what...
Horrible service! No one in this business knows what they are doing. Mistake after mistake was made and no follow through! Terrible! Don’t shop here, EVER!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Heidi, We're sorry to hear about your experience with us. Please feel free to give us a call if you have any further questions or concerns. 630 443 6400. Your concerns are important to us, and have brought this to the attention of our management team.
This is the best dealer I have visited
Not all honda dealers are the same as I have been to few earlier but McGrath Honda of St Charles is the best for many reasons: great and plenty selections of used and new cars, great customer service, great support even after the end of the sale and no push in any way. i am recommending McGrath Honda of St Charles to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Heskander, We appreciate the kind words and feedback! Thank you for the opportunity to earn your business!