Reviews
Car needed some work and they took care of it as they...
Car needed some work and they took care of it as they said they would! They also did it in a Timely manner timely manner getting back to me as he said they would!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Disappointing
We brought our 2018 CRV in because our gravel pan became disconnected. Rather than address the malfunction, you decide to blame us. Got home, and our tire was flat. Your mechanics did not even bother to do normal, basic maintenance. Absolutely not professional at all. It seems like the concept of customer service has eluded you. Are you actually proud of this?
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Chris, We're sorry to hear about experience with us. By no means were we blaming anyone, instead you brought to our attention that you hit an animal, which caused the damage to your under body shield leaving it disconnected. We reattached this for your, at no cost. Even though this was not a warranty concern, based on the physical damage from striking an animal, we fixed it for you, at no cost. Our concept of professionalism and customer service was demonstrated by fixing the issue, again at no cost.
This is a wonderful dealership. Any person I’ve dealt...
This is a wonderful dealership. Any person I’ve dealt with has been professional, helpful and friendly. That’s why I recommend this dealership to friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Purchased a new Honda Accord Hybrid
Darek, Jason and the team at McGrath Honda of St. Charles did a great job helping me through the steps necessary to select and then purchase a new car. Since buying the car, I have been very happy with the level of service they continue to provide which, I think, is the real measure of a dealership's quality.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a wonderful experience. I enjoy bringing my car...
I had a wonderful experience. I enjoy bringing my car here and getting the great service from the staff. I recommend friends to this dealership all the time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I always get great service every time I come in....
I always get great service every time I come in. Everyone always treats you as a person and not just someone that owns a Honda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Warranty work
It was nice to be notified of a non-recall recall work to be done on my 2012 Fit. The work was done promptly and professionally. An added nice touch was being notified of other repair issues and prices with the car when the original work was done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a great experience buying a car for my son, they...
I had a great experience buying a car for my son, they went out of there way to make me happy and satisfied. I highly recommend them I would go back for my next car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Riley Ward was a great communicator. Chance in finance...
Riley Ward was a great communicator. Chance in finance made the closing easy. Jose Espinosa was professional at all times and made the experience a breeze.
Great customer service as usual. Prompt and always in...
Great customer service as usual. Prompt and always in communication with me regarding updates prior, during, and after service. Vehicle was returned as expected and repairs were beyond our satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair