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Hi-Line Autohaus

(1,081 reviews)
Visit Hi-Line Autohaus
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
(877) 822-8199 (877) 822-8199

Reviews

(1,081 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hi-Line Autohaus from DealerRater.

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An experience to write about...

I was having a hard time coming to the reality that I needed to let my 2006 Acura MDX go. I had been eyeing the Volvo S60 for a couple of weeks online and, although, there were great deals around Charlotte, Hi-Line had the best pricing and selection by far. From the moment I stepped on the lot until the moment I sat in my new purchase, Vito made the experience enjoyable. He recognized me as an educated shopper and there was no pressure or sales gimmicks. I was able to get a car with low mileage at a great price. Of course I would recommend this dealership and sales team. I'm happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words as well as your business. It was a pleasure working with you, it is always good to hear that you enjoyed your experience here with us. We are very happy to have you as customers. Welcome to the Hi-Line Garage family, we will be here when you are ready for your next vehicle as well! ;-)

Don't waste your time anywhere else

Very enjoyable experience. I felt comfortable and trusting in their care. Their no haggle pricing gave me confidence that I was truly getting the best rate possible on the vehicle. HIGHLY recommend. Ask for Jimmy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Welcome to our family of happy customers. We really enjoyed working with you and we appreciate your business. Please let us know how we can be of assistance in the future, we want to be your vehicle purchasing source for life. Thank your for your kind words and sharing your experience!

Don't waste your time anywhere else

Very enjoyable experience. I felt comfortable and trusting in their care. Their no haggle pricing gave me confidence that I was truly getting the best rate possible on the vehicle. HIGHLY recommend. Ask for Jimmy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ask for Jimmy at Hi-Line

Jimmy Wilkins at Hi-Line was great. He is knowledgable and was never pushy or rude. The experience was a positive one for me, and I'm a woman who went (without a man) to buy this car, and with my kid who is 7. I'll be back in a couple years to trade this in, and buy another one...Bought a Benz E350. Loving it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We enjoyed working with you and look forward to working with you in the future. Thank you for your business and sharing your experience. Happy customers are what we strive for.

Vehicle purchase

I purchased my 2011 BMW 550i from this dealer. All of my items were addressed promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We greatly appreciate your business and taking time to provide a feedback. Looking forward to assisting you with your future vehicle needs.

Buying a car

We bought a 2012 BMW X5 and Nick was a tremendous help. He took my information over the phone and walked us through the process. The finance dept was also instrumental in finding financing thru Wells Fargo and the entire experience was one of the best and painless.experiences we've had in purchasing a car. I would recommend anybody to consider this dealership. The service was outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Thanks!!!

Fantastic place! They were very attentive and the whole purchasing process was a pleasure! They picked me up at the airport and helped me out with all my questions. The Sales Representative Wyatt was super helpful and contacted me several times afterwards to assure that I was satisfied. They even returned money back to me when I had paid too much in sales tax. I give them six stars!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business again. It has been a pleasure having you in our growing family of happy customers.

Great salesman

What a pleasure to buy a car from Vito Grosso! He is a true professional. This was my first experience buying a used automobile and it was the easiest purchase to date.i will recommend all my friend to go see Vito for all their future auto purchases!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind words as well as your business. It was a pleasure meeting you and it is always good to hear that you enjoyed your experience here with us. Welcome to the Hi-Line Garage family, we will be here when you are ready for your next pre-owned vehicle as well! ;-)

Outstanding!

I love cars and my hobby is always staying in the market for a new/used car find, so I have a lot of experience with car salesman and dealerships. It is difficult for me to be impressed by either. I discovered Hi-Line Garage through a link at Edmunds.com. What a great surprise to find this pearl of a dealership in a sea of mundane. My experience with Hi-Line was truly outstanding. My salesman, Jimmy Wilkins was a stand-out as well. He was very knowledgeable, easygoing and a real pleasure to deal with. If you are in the market for a great used car I would definitely check-out Hi-Line Garage and ask for Jimmy. You won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We appreciate your business! We are thrilled that you enjoyed your experience, thank you for taking the time to share it. Customer satisfaction is very important to us and we enjoyed meeting you. Please let us know if we can be of further assistance. Welcome to the Hi-Line Garage family!

outstanding service

Just purchased my new BMW 3 series from Joe and I must say it was hassle free. There was no pressure to buy unless I was fully committed to the car. The sales process was smooth and worry free. Rob the sales manager also was terrific in explaining my extended warranty and all of the fine print. I would highly recommend buying a car from this dealer. You get the best price around. I felt appreciated and welcome at Hi-Line. They took all of the worry out of buying a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your purchase from Hi-Line Garage. We are very excited to hear about your great experience at our dealership. Enjoy the beautiful ride!