2019 Ford Edge consumer reviews

$29,995–$31,990 MSRP range
side view of 2019 Edge Ford
91% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.8
  • Interior design 4.7
  • Performance 4.7
  • Value for the money 4.6
  • Exterior styling 4.8
  • Reliability 4.7
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I bought a 2019 Ford Edge Titanium in February 2020. I had an accident with a coke in a styrafoam cup where my straw went through the cup and lost all my coke in the cup holder which is in the middle console. The liquid filled up both cup holders. I was driving but 30 seconds away from my destination which was a friends house. I quickly called her and told her to bring out paper towels so i could soak the liquid up obviously. By the time i pulled up, she was already outside with a wad of paper towel for me. I go to soak up the liquid and it was GONE. Like gone gone. Soooo, i was like, ok, weird but "i guess". I continue on with my day. This was on Saturday the 29th. On Sunday the 30th of August, i was again driving my car and all of a sudden i lost all my dash lights. Everything. I also could not use my AC or roll down windows. I took my car home and parked it. I tried to start it again after several minutes to see if it would all light up again. It would not start. I waited several more minutes and tried it again. It started, had all my lights on but the "check engine" light remained. I shut it off again. Restarted it several minutes later and it started but no dash lights again. I turned it off. Waited several minutes and restarted it and again, it would not start. At that point i left it alone and didn't touch it again until the next day. The next day, i go out and start it and it started. I had all my dash lights and check engine light was on still. I drove it to the Ford dealership to have it diagnosed. The whole drive there i gained my dashed lights and lost them periodically. I could not drive my car over 30 mph. I finally reach the dealership. I turned off my car under the bay but realized i needed to drive up a lil more. It wouldn't start, AGAIN. SOOOO...this is where my complaint begins. I tell the service person that i did not know what was going on my car was doing all this crazy stuff with the dash lights, not starting, and check engine light remains. Now mind u, i had totally forgotten about my accident with the drink at that time, so i of course did not mention it. I sat in the waiting area about 45 minutes. Service person comes finally to tell me that I would need to get a ride home because "they have no idea what is wrong with my car, they had never seen anything like this before" I then call my warranty people to see how to go about getting a car rental under my warranty. They explain to me that i would need a "diagnosis" before a rental car can be approved. SMH. SOOOO....since a diagnosis wasn't possible at that time, i called a ride and rented a car from Enterprise. Now we are at yesterday. Before i went to sleep on Monday night, i randomly thought about my car, the idea that they didn't know what was wrong with it and i for the life of me could not understand HOW they would NOT be able to figure out their own brand of car THENNNN it hits me. I had that accident with the drink on Saturday...just ONE day b4 my problems started. I go to sleep with the intention of calling them the next day to tell them of my accident, EVEN THOUGH, I felt that it was probably stupid to think THAT could have done anything. I qm 43 years old, i have wasted MANY OF A DRINKS inside drink consoles in cars. Please believe. But hey, if there is a possibility, i should tell them. So Tuesday, instead of calling, i go to the dealership. I am informed that there is STILL no diagnosis, which meant i STILL couldn't get a rental reimbursement or anything without a diagnosis. I tell the service lady up front of my accident on Saturday with a styrafoam cup in my drink holder. She relays that to the mechanical team and they were very happy for that information because they had NO clue apparently that there was sensitive parts in the console of a Ford Edge. I leave there with the understanding they would call me once they checked it out. So this morning, i am awakened by a call from the dealership. It WAS indeed a problem because of the drink i wasted in the CUP HOLDER...and furthermore, it is NOT going to be covered under my warranty Wait, WHAT???? IS THIS EVEN POSSIBLE I need to know how something like this even happens. WHYYY were sensitive parts installed or built inside of a CUP CONSOLE that is NOT secure or protected? I spoke with Ford who has now told me there is NOTHING that can be done about this.


Friends recommended this vehicle for us.

Quality performance all the way . Very steady on the highway. Very roomy on the inside so you don't feel boxed in. Plenty of trunk room for travel.


great ride

This car checked all the boxes in a vehicle that i needed. The ride is smooth and the interior is roomy. bluetooth and navigation system is awesome


Love this new edge!

I bought a new 2019 Ford edge in February of this year. Never have owned one. I really love the car! I fell in love with it the second I drove it off for a test drive. I have the SEL trim has navigation and all the bells and whistles I like. It has just turned over 8000 miles and no problems at all still runs as good as the day I got it.i love the roomy interior and the leather seats are very comfortable. It has adequate power for the size. I still love as much as the day I bought it! I would definitely recommend anyone looking for a nice comfortable SUV to check out the edge! Very pleased with it!


Not pleased at all with drive train

Noisiest engine I have ever owned neighbours say it sounds like a singer sowing machine it's terrible but they say it's normal . The transmission is very rough when it down shifts to first gear when you come to a stop . All in all this car being my second edge is all smoke and mirrors


Horrible experience with new car

Do not like placement of battery can not get a jump and have to move to much to get battery out!Leaking fluid since day I bought it!


Beautiful SUV

This SUV is loaded with options and has plenty of room for tall people.It also gets excellent gas mileage and it has a very comfortable ride.


Impressive Vehicle - good vakue

I think it is well-designed and handles beautifully. It has superior safety ratings. It rides great. It is a great mid-size SUV crossover with plenty of room without having to jump to a larger SUV bit without having to get a compact SUV.


Really fun car to drive

Vehicle has a lot of power and style. Interior has a lot of room. Trunk has surprisingly a ton of space. Sport Mode is awesome to drive. So much fun


The best car I've ever owned.

There isn't anything I don't like about my car. It's got everything I need and more. Lots of room, a smooth ride, handles awesome and so much more. I'm extremely happy with it.