2020 Ford Explorer consumer reviews

$32,765–$34,765 MSRP range
side view of 2020 Explorer Ford
79% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.7
  • Interior design 4.6
  • Performance 4.4
  • Value for the money 4.2
  • Exterior styling 4.7
  • Reliability 4.2
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Cheaply made, lots of driver cabin wind noise

Cheaply made. Lots of cabin wind noise at 45mph and above. Interior is cheap, only have the car a few months and the window button platic is peeling off. Dash is cheap plastic. Lane keep assist only kind of works, doesnt help very much or makes it worse when going on an off ramp. I do mostly highway and only get 21mpg.


Factory Issues Poor Support From OEM Ford

From the time I went to drive it off the lot, I noticed a small crack in the windshield. I notified the dealer while I was on the lot. They did a drill repair where you can still see the crack. Next, I noticed about a quarter size section of paint missing, it was a factory defect and they tried to repaint the door and quarter panel but it has a horrible blend to it. There was also some type of rust spots that appear to be coming from the paint. The dealer used a clay bar and removed a large portion of these but some still remained and after a few weeks, more started to appear. Then the undercarriage protection started to come off and I had to take it in to have this repaired. This was all in the first few 100 miles of me buying it new. Then mind you I took this new 2020 Ford Explorer on a trip to visit my son at his military base 1000 miles away and the transmision cooler broke and they could not fix it for a week. I had to get my family back home for work and school. As it sits my new 2020 Ford is stuck at a dealer in New Mexico and there is no way to get it back to me. Not Ford, the original dealer or the dealer it is at has really owned up to this unit being a lemon. They also tried to get me to foot ~$200 of the rental car bill for me to get my family home after it broke down. As of right now, I can not even get to my new 2020 Explorer. So much for having faith in taking it over 1000 miles and not getting stranded. Should have bought a Toyota... Maybe Toyota will hook me up with something?


Best SUV I ever purchased.

All area's of this vehicle has been above expectation. After driving and testing different models and brands I find this SUV to be above and beyond all my wishes.


My Explorer has not let me down- I Love It!

This explorer is number 4 for me. It is an amazing vehicle. So far, it has been extremely dependable, and, of course, it is beautiful! I Love This Vehicle! Everything about it


Safety is very good

Vehicle is good size and will be good getting all my grandchildren in and out of there seats . Like the driver assist features it has.


2020 Explorer ST

Awesome car. We only have 600 miles on car but love it so far. We traded a 2020 Lincoln Aviator this after figuring out quickly we are not luxury car people


Sporty suv

If your looking for a sporty suv this might be one to consider. It has plenty of room and all the get up and go. Also, the interior is loaded with features that will take weeks to figure out.


Terrible experience twice!

Transmission is slipping; I can’t get my car in to get it fixed. The one time I did, they couldn’t duplicate the problem. The transmission doesn’t slip every day. The first explorer 2020 xlt I bought was a lemon now having problems with this Ford Explorer limited 2020! I would not recommend buying! Ford doesn’t care if your vehicle is junk or not. They make you pay out of pocket for a rental car and will only reimburse you for a month tops! It’s a Terrible people have to go through this trouble! Now I have to buy another vehicle, so I don’t have to pay for a rental car! On top of all of that, I have multiple videos of my vehicle having the problem, and they don’t care because the shop can’t duplicate the problem. The only one time I got my vehicle in the shop, they had it for a week and gave my car back said there’s nothing wrong with it. I picked it up the very next day the transmission slipped again! Terrible vehicle!


Good quality vehicle with sufficient power.

This vehicle was exactly what we were looking for, had a few concerns about the engine but after driving home we knew there was nothing to worry about.


Greatest value of an SUV for the money you pay

Best car I've owned so far. I enjoy the comfort, the speed, the control and all the extra options it offers. Best value for my dollars spent.