2020 Ford Explorer consumer reviews

This Explorer met all of our requirements. Tow package, 4wheel drive, fuel economy, power seats, heated seats ,steering wheel and much more. Performance is the best I have seen for an Explorer.

So far so good . This SUV is both stylish and rugged looking .The ECOBoost 4 cylinder is responsive with plenty of power. Still learning to use all the features it has . The 2020 Explorer has exceeded my expectations

Love the Explorer, looking forward to getting another one in 2023. Thank you Ford for making the best vehicles on the market today. Seee ya.

This vehicle is awesome! This is the first Ford I've owned and it's outstanding. It handles well, quite on the highways despite it's power and engine size. Spacious, responsive.

Every 1-2 weeks car won’t start and lights will blink. Gets going after 2-15mn. Brought it 6x to the dealership where their computer acknowledges the issues and attempts to fix it but has yet to be successful. Gas opening makes the pump stop several times before tank is full (apparently a known issue that Ford is working on). Driver seat won’t fully go all the way back. Fixed once, just happened again. Previous Explorer was great, this one will make me buy another brand next.

Bought a '20 Ford Explorer ST. 400 horse, 3.0 twin turbo V6. Wanted the performance and styling of this model. So far, I'm not disappointed. Runs and looks great. Still getting comfortable with all of the technology though.

Great features, love the Platinum edition. Seat massage, leather interiors, heat/cool seats, plenty plugs for my grandkids electronics, heated steering wheel (would love to see the same feature with a cool setting for the steering wheel, that would be awsome), there are more features that I like, but to limit my review I choose these ones.

We bought the Explorer Platinum new and got a fairly good deal even though we bought it at the beginning of the model year. It is a loaded up vehicle with about all the options you can get on an Explorer. The car is not our daily driver, it is our vacation trips and nice evening vehicle. We have had it since Nov 2019 and it has less than 3000 miles on it. Shortly after we got it we noticed a clear fluid on the garage floor - we keep our vehicles in a garage and very clean. Easier to see if there is a problem or leaks. So, after a while we also noticed the car was more bouncy and had a "boomy sound" - the way you describe it to the service person. I did some research before taking it in and my guess was a shock absorber was bad. Turned out that was correct, one of the rear shocks had a bad seal and the shock was replaced - at about 2400 miles!! Now Ford doesn't make the shocks so it isnt all their fault but still it is a problem that you don't expect on a brand new vehilce that didn't even reach the mileage to have the first oil change. Our dealer did a great job and other than not being the best at communicating status of repairs all went fine. The car has the 365 HP turbo 6 cylinder and it is a bit thirsty but liveable at around 20 MPG average. There are a few sqeaks and the fit and finish of a $62K vehicle could be better. If Ford wants to challenge the higher end makers then they need to do a better job with quality control and attention to details. The customer does notice poor workmanship.

Great SUV my 2nd Explorer and enjoy the updates for 2020 versus my 2016 the ride and handling seem to be more precise plenty of power .

I Have had this defective Ford Explorer for under 10,000 miles. Dealer delivered with a cracked window. The paint was flawed missing a small spot. The paint has thousands of contamination of rust in it. The undercarriage had issues. The transmission cooler failed 1000 miles from home leaving me and my family stranded for days. Had to take rental car home and fly back to get it later. When I got home transmission failed. Yes this is my 2020 Ford Explorer. I put less than 10,000 miles on it and it still sits broken down at a dealer. Happy Holidays Ford Should have bought a Toyota SUV