2020 Ford Explorer consumer reviews

$32,765–$34,765 MSRP range
side view of 2020 Explorer Ford
79% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.7
  • Interior 4.6
  • Performance 4.4
  • Value 4.2
  • Exterior 4.7
  • Reliability 4.2
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Keep having issues

Every 1-2 weeks car won’t start and lights will blink. Gets going after 2-15mn. Brought it 6x to the dealership where their computer acknowledges the issues and attempts to fix it but has yet to be successful. Gas opening makes the pump stop several times before tank is full (apparently a known issue that Ford is working on). Driver seat won’t fully go all the way back. Fixed once, just happened again. Previous Explorer was great, this one will make me buy another brand next.


Recently Purchased, So Far Good

Bought a '20 Ford Explorer ST. 400 horse, 3.0 twin turbo V6. Wanted the performance and styling of this model. So far, I'm not disappointed. Runs and looks great. Still getting comfortable with all of the technology though.


Great SUV

Great features, love the Platinum edition. Seat massage, leather interiors, heat/cool seats, plenty plugs for my grandkids electronics, heated steering wheel (would love to see the same feature with a cool setting for the steering wheel, that would be awsome), there are more features that I like, but to limit my review I choose these ones.


Nice SUV but with low miles it had a problem

We bought the Explorer Platinum new and got a fairly good deal even though we bought it at the beginning of the model year. It is a loaded up vehicle with about all the options you can get on an Explorer. The car is not our daily driver, it is our vacation trips and nice evening vehicle. We have had it since Nov 2019 and it has less than 3000 miles on it. Shortly after we got it we noticed a clear fluid on the garage floor - we keep our vehicles in a garage and very clean. Easier to see if there is a problem or leaks. So, after a while we also noticed the car was more bouncy and had a "boomy sound" - the way you describe it to the service person. I did some research before taking it in and my guess was a shock absorber was bad. Turned out that was correct, one of the rear shocks had a bad seal and the shock was replaced - at about 2400 miles!! Now Ford doesn't make the shocks so it isnt all their fault but still it is a problem that you don't expect on a brand new vehilce that didn't even reach the mileage to have the first oil change. Our dealer did a great job and other than not being the best at communicating status of repairs all went fine. The car has the 365 HP turbo 6 cylinder and it is a bit thirsty but liveable at around 20 MPG average. There are a few sqeaks and the fit and finish of a $62K vehicle could be better. If Ford wants to challenge the higher end makers then they need to do a better job with quality control and attention to details. The customer does notice poor workmanship.


Nice job on the updates

Great SUV my 2nd Explorer and enjoy the updates for 2020 versus my 2016 the ride and handling seem to be more precise plenty of power .


Falling Apart Under 10,000 Miles

I Have had this defective Ford Explorer for under 10,000 miles. Dealer delivered with a cracked window. The paint was flawed missing a small spot. The paint has thousands of contamination of rust in it. The undercarriage had issues. The transmission cooler failed 1000 miles from home leaving me and my family stranded for days. Had to take rental car home and fly back to get it later. When I got home transmission failed. Yes this is my 2020 Ford Explorer. I put less than 10,000 miles on it and it still sits broken down at a dealer. Happy Holidays Ford Should have bought a Toyota SUV


Enjoyable ride

Like the comfort of the seats, size and gas mileage for a SUV. Loved the new design. Was a great price And towing package was a plus too.


Great comfort and ride

Have owned several Explorers and the ST is Great. Exceeded my expectations. Good performance and better gas mileage than I expected. Also very comfortable on long trips.


My take on 2020 explorer

The explorer xlt has a nice ride. The interior is pretty and quiet. The seats a very uncomfortable. They are firm but too narrow. Way too narrow for seat AND the back support. If they were wider the seats curving would be better. Navigation upgrade is ok but you can use your phone or Waze just as easily. The upgrade took like an hour. Ford will send a jump drive for like 40 bucks. Can upgrade in the car alone need a computer Honda CR-V has Standard side view warning and lights in the mirror AND beeps. The Ford only lights in the side mirror AND costs more The front bucket seats including the driver can fully recline. The second row buckets minimally recline. Poor passenger that want to slow in the second row can. That’s just dumb


Most profitable car Ford has ever made

Interior plastic is falling off. Very cheap dash. Loud engine. Electrical items funny sometimes. Brake pedal has gone to the floor twice under five thousand miles. Very strange car. Should have waited a couple years