2020 Honda Pilot consumer reviews

$31,650–$33,650 MSRP range
side view of 2020 Pilot Honda
71% of drivers recommend this car
Rating breakdown (out of 5):
  • Comfort 4.6
  • Interior design 4.6
  • Performance 4.3
  • Value for the money 4.1
  • Exterior styling 4.5
  • Reliability 4.1
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2020 Honda Pilot Review

I have always wanted a Honda Pilot and bought a 2020 model anticipating a great vehicle. It has been back to the shop SIX times for issues with the drivers side mirror. It is supposed to be a fancy automatic adjusting mirror, but instead self adjusts up beyond where I can see in it. The dealer's technicians have tried many things, but still claim they can't recreate what I am telling them I really don't know where to turn now.


Snap, crackle, and pop

I love the Touring, just not the snap, crackle, and pop. Bought it brand new and have had an issue with it since the first few months. It is in the shop now for the 5th time to fix the issue. It effects the radio, navigation, and heating and air. Every time I take it, they tell me if is fixed. I don't drive it but a few times a month and the notice starts all over again. I believe and upgrade to a newer Pilot is needed with the same balance owing warranty, and car note. They were well aware of this issue I am sure.


Great car

I love my Honda. It drives beautifully, it’s comfortable, holds the road, you feel safe because it’s so well made. A wonderful driving experience. I plan on buying it back when my lease is up.


Gas mileage

Only 13,500 miles and getting 20 to 22.5 mph. Is this what’s to be expected? I drive the speed limit and enjoy life so I don’t hot rod so I would have gotten better mileage.


Experiencing the Honda Pilot

I fell in love with the sleekness of the vehicle . The dashboard technology is appealing, easy to use. The steering wheel can be adjusted many ways. True power steering. Drivers seat can be adjusted for comfort. The second row seat is roomy and comfortable. Drives very smoothly and saves on gas!


Pilot Reliable as Ever

The touring model has all of the features we wanted such as the split second row of seats so that our third and oldest child could make it to the back seat. This was a problem with previous models of the pilot but not any more! Added comforts such as the Apple car play and the rear entertainment system on top of the typical no frills reliability of the pilot make this a great family vehicle.


We like Pilot.

We enjoy riding pilot. We have had Pilot before and were happy with it's performance. Although with the Elite model, we do not need all options.


The best car I have ever owned

The Honda Pilot meets all my needs. Leg room is great. I have no trouble carrying 4 golf bags or my friends when it’s my turn to drive. Handle great has sufficient power


Not Reliable At All 5 Service Visits In 6 Months

Worse Car I Had Since Dealing With Honda Head Light Changed, Software Update, Interference In Speaker After Software Update, Automatic Window Roll Up Switch Fix Latest KNOCKING NOISE IN ENGINE Bought It For Work Need It Fixed


worst customer service

i contacted Honda because of the crackling popping sound which after some research on google seems to be a common problem - when i called Honda they would not identify what the problem was only that i have to go to a dealer -when i asked why cant they let me know so that i can go to my mechanic and not have to leave it there for 3-7 days they told me because that's the way it works - the rep who answered refused to transfer me to a manager or any one else