2018 Audi Q5 for Sale in Grapevine, TX

Our journey of searching for a used Audi Q5 began more than 3 months ago. Our 1st experience was w/ Robert who helped my wife and I on the 2012 Audi Q7. Although it didn't work out, our experience was nothing short of amazing and the right at-home feeling. Fast forward to 3 1/2 months later on June 9th, destiny brought us back to Audi Grapevine from a completely unexpected plan. We were on the way to another dealership to close out a deal w/ BMW X3, we stopped by Audi Grapevine to check out a new positing for an 2012 Audi Q5 without much expectations. Vincent stepped in and created the best memorable experience for us. This Audi Q5 is a Prestige package that offers all the features we've been looking for. He enthusiastically showed us all how these features, MMI for example, work. He was also extremely friendly answering all the questions we had and reached out to Jameson, his manager, for additional information. Finally, he coordinated w/ the service department to clean the exterior and interior of the car like new b4 handing the keys to us. We've been extremely happy w/ our 2012 Audi Q5 car. Our dream car could not have happened without Vincent's enthusiasm and Jameson's willingness to work w/ us. You guys rock!!! Thanks so much for bringing our Audi Q5 wish come true, Vo

Luis Melendez was very knowledgeable and efficient while still being personable and friendly. He made the whole experience easier and exciting - just like getting a new car should be. Everyone at the dealership from Sales Mgr. Rick Norris, Carlos Hernandez in Finance, and John Dinh, Tech Specialist, were interested and friendly. We would definitely recommend this dealership and especially Luis Melendez.

Outstanding dealership. They know how to take care of customers. Everyone is knowledgable and very easy to purchase a car. The salesmen and Jeff in credit are awesome

Luis Melendez made my car buying experience a pleasure. I am not new to buying cars by any means and this was the most relaxed and enjoyable event I have ever had. Louis not only has the greatest knowledge of all Audi lineup, he will take the time and explain the pros and conns of each. I have never seen a car salesman with his skill and understanding. When you leave the dealership you pull out on the road and think to yourself, I think I have made a friend.

Vernon took care of the service as needed at price I got at point of reservation on the phone, although actual price for services was higher. Thanks

For starters I purchased a preowned vehicle from this dealership. I was told that my vehicle had been fully detailed and washed and it was ready to go when I completed my purchase. Although I completed the purchase at night I could see that the vehicle had not been detailed. I brought it back the next day and was assured it would be done correctly. Of course the outside was clean but the inside, yet again, had not been detailed. I didn't have time to wait so I returned yet again to have the detail done. After being told that management was going to inspect the vehicle upon completion, it was done correctly. Lastly, and more importantly, I wanted to cancel GAP and my extended warranty so I proceeded to do so on the day my car was being "detailed". Surprisingly, I was told that Curtis, the finance manager, said that I needed an appointment and the paperwork that I had provided was not official documentation for cancellation. After refusing to leave, Alex (asst. mgr.) and I spoke and he assured me he would take care of everything. Well, he didn't. After waiting 3 days and not hearing from him I contacted the finance department. The gentleman who I spoke with assured me that he would have someone email me the correct form. Thanks to him the GAP Cancellation form was emailed. However, no one at the dealership took any action to cancel or contact me regarding cancellation of the extended warranty (the more expensive of the 2). I proceeded to contact the companies who owned these policies. After explaining to them what occurred both policies were canceled. I dropped by the dealership to redo the paperwork so that it would reflect the newly financed amount but I was told I didn't need to do that and there was no additional paperwork that I needed to sign. I obliged. As I was leaving, the finance guy calls me and asks that I come back to the office to sign off on cancellation forms for the policies. I stated that the policies had already been canceled so I didn't understand why they needed me to sign paperwork after the fact. He stated that it was needed for their records. Ok, so, when I went in initially to cancel the policies I was told that I needed an appointment. Now all off a sudden after the policy has been canceled you mysteriously produce paperwork immediately that you say I need to sign so that you "can have a copy for your records", AND you put the date that I was there as the cancellation date, to which I struck through and made the correction. Why all of the lies and willful attempts to prevent me from canceling these policies?? AUDI's finance manager and department staff need additional training before dealing with consumers. You don't play with people's money. If they have a question or a request you address it. If you don't know the answer, don't provide information that you don't know to be true. Instead assure the customer that you'll try to find the answer and you will get back to them. ALWAYS follow through. Otherwise, your business appears non transparent and dishonest. Customer service is best when it is honest and true. Definitely would not recommend this dealership to family or friends.

Very professional and prompt. Would recommend this dealership for anyone interested in buying a new or used Audi or having tbeir Audi serviced. Thank you very much.

Everything was convenient and quick. The team here took great care of my Q7. Fully recommend this particular Audi dealership not only because it’s so new, but also because they are so efficient and effective.

My Service Rep Todd was terrific. I called in w an emergency- tire problem. They saw me that day. He was very thorough explaining the maintenance and provide me a loaner car so I wouldn't miss an appointment. Beautiful facility.

Since the first conversation, Keith was very helpful! Answering, all my questions, etc. When we got to the Dealership, he was Gentleman from the first handshake! He spent as much time as we needed to feel comfortable about our purchase! Keith, even helped us with directions to motels and restaurants as well!! I have called Keith during the sale and ALWAYS responsive with in an hour!!! I will definitely, recommend e-one car to my family and friends! Thanks, for the EXCELLENT service! Thanks, Keith From your Arkansas friends!!! Steve and Jacque Zimmerman

Ash was so helpful highly recommended fast service! Will be back when we're in need of a trade in. Loved the computer to pick a car

Frendlinest, professionalism, effectiveness. Willingness to listen and solve. Timely feedback and communication. Presentation and knowledge on a particular model. Patience and politeness,Ooverall representation of a dealership

We were on the road, and needed to get home. Our svc advisor Kirks fit us in, got the job done, and we were able to get home on time. We want to thank Audi Ft Worth for helping us out, since their wait time for a regular svc appt was about 2 weeks.

My service advisor Tie was very professional, friendly and polite. She advised me that I would have to wait 3 hours for my car to be serviced (oil change, tire rotation and 23K mile service). I was only there for a hour and a half due to the technician quickness. I will definitely be back.