Our time at Audi Mentor was short. After finding the right car to purchase, we had an associate come out to help. He was helpful but seemed uninterested as he had another buyer arrive halfway through the interaction and left us. Not much wiggle room on the price.
I felt the team was very friendly, but not all team members were personable. Some of the conversations to pass time didn't feel sincere. Also,process for financing took much longer than anticipated. But wasn't terrible. Otherwise, the overall experience was cool. Facility was worthy of the Audi badging.
They had the used Volvo we needed....it was sold. We were ready to purchase our second choice, a 2011 Volvo XC90 but could't arrange delivery to a point in Michigan where we could have the car picked up. We had sent a deposit on the auto, which we were assured will be returned. The salesman, Steve Armstrong bent over backwards to get us the information on the vehicle we wanted. He was most helpful.
Walked into the Audi Dealership recently looking to purchase my first new car. The sales agent, Shawn Galla who assisted me had a lot of patience and integrity. Unlike most car sales men in the past, I did not feel pressured, felt listened to, polite and extremely attentive to my lack of knowledge about Audi Cars. Shawn worked with me to find the perfect fit. Audi of Mentor has an incredible atmosphere with great employees. If you are looking for great customer service...go to Mentor of Audi and ask for Shawn Galla.
This dealership is Awesome .I've bought many cars and I have to say buying an Audi from Audi Mentor was pleasant and very satisfying..Dealing with Randy my sales person and Jeff the sales Manager was very easy and enjoyable.. Randy and Jeff were very professional to work with and I got all that wanted for the price I wanted and I'm very demanding when comes to buying a car. My daughter bought an A4 from Audi Mentor a few years ago and described her experience as her dad and that was "Awesome" Both Sales and Service..looking for an Audi ..Go see these guys. Oh! And I really love my new Q3..
I've owned 4 Infinities prior to this and I'm very happy I made the switch..
I drive over 300 miles to come to this dealership and these service consultants specifically. I won’t take my car anywhere else. I trust these guys completely with anything my car needs- they don’t try to sell you anything you don’t need
Jonh in service, along with other staff are terrific! I love this dealership, they have serviced my car for 12 years and never was I ever disappointed. Had my Q7 serviced on 11/26 at Audi Bedford OH. The cars are luxurious and the dealership, service, etc. is a direct reflection of what you’re getting when you buy an Audi- 5 Diamond Rating-GM
Purchased a 2018 A5 from Bedford. The Good: Terrel was easy to work with, no pressure. Sales manager gave me additional cash off. The Bad: No second key on a CPO. This should not have happened, told they have to order one then drive my car 75 miles back to dealership to program key. Finally, paper work never handed to me, still waiting after 1 week. Love the car, but buying experience was average at best. Too many details fell between the cracks.
Started the day at a different Audi dealership and had a terrible experience. Came to the Bedford location and things could not have gone better. Great experience. Purchased two cars and had a good time doing it ! Everyone we met was a joy to do business with especially Zach who went above and beyond to make our experience memorable for the right reasons. This is where you want to buy your next car.
This is by far the best place to buy a used Audi. I have bought 3 used certified Audi’s from here over the past 6 years and I wouldn’t go anywhere else. These guys are the best. If you are looking for a nearly new car! Buy it certified and by it from Audi of Bedford. Jeff Reiss and George the European GM are fantastic people.
We had been looking for a used car for a few weeks and found our 2003 Toyota Highlander in cars.com. We visited Audi of Bedford and couldn’t be happier with the entire buying process. Even though our car was rather inexpensive, we were treated as if we were buying a new Audi. Can’t say enough about the professionalism and courtesy shown to us. We will definitely go back when we are ready to buy a new car.
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