We are so glad we chose Harbin! They treated us very well. Most dealerships we have been to have taken well over 3 hours but not Harbin, we were there for about 2 1/2 hours all together. They got us in a car we love with a great payment for something so new! We will continue to do all of our future business with them! Thank you.
Top notch salesmen and financial employees made initial buying process pleasant and comfortable in all aspects. Follow up communication between customer and sales staff as well as customer service pr was, and is, timely and positive.
Very pleasant experience. The truck I purchased, I first saw on the Harbin Ford web site. When I saw the truck in person, it looked as good as it did on the web. No pressure from the sales force. I was on line chatting with someone from Harbin about the truck and received an email shortly after our conversation was over with answers to my questions. All in all, it was a great experience.
Always love dealing with these guys as a contractor I go through vehicles and my vehicle is one of the most important parts of my business. I personally wouldn't want to deal with anyone else. I have to stick with the people that take care of me. Harbin automotive is certainly appreciated!!
Visiting from out of town when engine light come on. I showed up at dealership late in afternoon. Front Desk was pleasant and efficient in arranging an appointment the next morning. The Service Manager called with problem & cost within the hour. He was knowledgeable and had my vehicle repaired back to me the same afternoon.. Would recommend dealership to anyone.
I purchased my used car long distance and am very happy with my experience at Moss Motor Company. I wanted a specific configuration of Jeep Grand Cherokee, and the price had to be fair. I found that at Moss Motor Company in Tennessee, and I live in Michigan. Ben Bumpus at Moss Motor Company was honest in his representation of the vehicle in both online pictures and verbal description and phone conversations. He made the entire transaction smooth and easy, I never felt that I was being misled. This dealership is new to adding the Jeep and Chrystler line to their offering of Ford products, and yet everything was handled smoothly and professionally. Wonderful folks.
I really enjoyed the service and level of interaction with Moss Motor Sports (Mr. Rick Blevins). His service was timely, very professional and courteous. Their website had all the information I needed to make an informed decision about my purchase. Mr. Blevins was very patient regarding any questions about the vehicle and was available with critical information needed. Not only will I be shopping there again from Moss Motor Sports I will be making sure that friends looking for vehicles shop there as well. When you find an operation that is accessible and approachable you have to support them to show the rest of the industry the kind of service and commitment shoppers require.
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