Used 2020 Ford Explorer for Sale in Columbia, TN

I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition at Ford Lincoln of Franklin that carried the Ford incentive but it was also discounted substantially because it had been used as a loaner for service customers. It had logged 2070 miles. I was contacted by Hayne, the Sales Rep and also spoke with Brian the F&I Manager via phone. The dealership was 80 miles form where I live and I already had financing in place. I was trading a 2014 Toyota Highlander Limited in which I had substantial equity and they offered me almost exactly what I was seeking on the trade, contingent on the vehicle being in excellent condition, which it was. I made an appointment to arrive at 10 AM on Friday morning, and when I did everything was in place. The Expedition had been beautifully detailed, Hayne showed me a round the dealership, which is impressive and Brian handled the business transaction as soon as he finished with a prior customer. Brian worked with the rep from my credit union and we got through everything with no issues. Hayne then took me out to the Expedition, gave me a bottle of ice cold water and a small box of customized chocolates (a first). Hayne covered all of the aspects of the vehicle and I was on my way in less than 40 minutes. The folks at Ford Lincoln of Franklin do things the right way, the first time. They were pleasant, forthright and did exactly what we had discussed over the phone. I came away knowing I'll do business with this dealership again because of the way they conducted themselves on this transaction. Finally, I had been in contact with 9 Ford dealerships in central TN and northern AL and even one in southern IL searching for the right vehicle. Some did ok, one was unresponsive even after a test drive, and 3 met my expectations. Ford Lincoln of Franklin was the only dealership that exceeded my expectations. I also got a follow-up call from Jesse Nichols asking if I was satisfied with the way I had been treated. You easily get the feeling that service and integrity are cornerstones for this excellent Ford dealership.

Several weeks ago I was searching for a new truck when I met Mike Cimorelli. He was extremely friendly and helpful in the first stages of my search. We spent nearly two weeks going back and forth with phone calls and texts, during which Mike was able to provide me a fantastic offer on my trade-in vehicle while also giving me several truck options. Once I decided that the price was right, I made the trip into the dealership and Mike did everything he could to find me the right truck. Although I was not able to complete a deal through Mike and his team, I was astonished by the level of professionalism and service that Mike provided and the values that his dealership holds. Out of the several dealerships and sales managers that I've worked with over the last month of my search, Mike and his team were by far the best with customer treatment, fair values, and overall courtesy. Not once did I feel uncomfortable when working with Mike. He sets the standard for honesty, integrity, and superior customer service. I will gladly return to Mike in the future with any of my vehicle needs.

Not the upscale building I expected to see for a BMW dealer( I just moved to TN), but the first service on my card (oil change) was performed according to plan. With all their checks and downloading new codes it was an hour and half wait, but they did drop in some free windshield wipers. Our service writer, I am not to sure of. Maybe he was just having a bad day. Seemed a bit frazzled. He wasn't even prepared to provide a receipt of service at the end and had to text/e-mail it to me.

Walked in knowing I would buy a Shelby if they had the right one for a decent price. Called ahead and spoke with Cody and we ended up ordering a brand new 17 gt350 exactly how I wanted it. It came in this past week and I got out there to see it. It was exactly what I was looking for but the price was still a bit more than I was comfortable comiting to. At the time, there were 2 gt500 on site and we checked them both out. Cody and Wesley sat down and negotiated with me personally as we talked about the cars. I ended up with great deal on a 2012 gt500 with low mileage and came back the next day to finish the purchase. I had trouble getting all the cash liquidated so I filled out a no hassle, online loan application. It took me about 3 minutes to fill out and I called Cody right after to let him know it was complete. Travis set me up within the hour with a bank and a good rate. By the time I got there all I had left was 5 minutes of paperwork. I was cruising to dinner before 5pm when I didn't arrive until after 415pm. We took a few pictures of corse. These guys were great top to bottom. Best TEAM I have delt with in the auto industry to date. If you are wondering where to go for your next purchase I would recommend you go in and ask for Cody. Tell him I sent you. Happy driving. 🏎

Chris always takes care of my major repairs. Brady does a great job on my regular maintenance. Everyone always greets me with a smile and kind words. The cashiers Amiee and Kaley always make sure I am well taken care of and are always smiling. I recommend the service department at Walker Chevrolet to any and every one.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

Made appointment 45 minutes prior to arrival. Took me in immediately changed oil and filter very quickly and even washed car. Will return when I need any type services

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

My husband and I found a truck we liked online at Sharp Motors and drove nearly two hours planning to purchase the truck. We met Don McGee and he was so warm and down to earth. He was transparent about the price and discounts/rebates and made this transaction so smooth. Found us a super low interest rate and was just a delight to talk to and felt like friends when we left. Another fantastic gentleman was Ty, he was friendly and so helpful on the features and made sure that the truck was clean and ready to go. Such a sweet guy. The finance manager was also amazing. He was professional and a joy to deal with. I will buy my next car or truck from these guys.

I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.

We are so thankful for the folks who work in the service department! We had the pleasure to meet Marty Gulley (and others) who walked us through each step of the process. In addition to our purchasing wiper blades, having the routine service done, they were also able to find the cause of a leak in the a/c system and repair it in record time. Due to our afternoon appointment at this dealership and the extensive repair that was necessary, we were loaned a marvelous GMC Terrain until the following morning so that we would not be without a vehicle in the overnight hours. Our 2011 GMC Terrain was all set for our pickup by 8 AM the following day. That was amazing! Thank you!

This car is reliable, comfortable, and best SUV all around. Very comfortable for long car rides and best value for what you're paying! Get the best of both luxurious and safe driving.

Have had it a couple of months and on the highway at 75mph with strong wind the windshield molding flew off !! This made me look online at the part and it shows more than 34 complaints of this happening.why in the world has this not been fixed! My car sounds like a window is down on the highway and rattling the dash ! Super sad about this . 40,000 miles on it .

Very easy transaction. Time at car lot in total was just 2 hr. Fast friendly service. Worked with price of vehicle to my satisfaction and made all repairs to car before delivery.

love my new explorer, easy to use, drives great, upgraded radio is user friendly with the navigation, radio, cd, and satellite. so much room the seats fold in many ways depending on what type of room you need

Bought a new Prius (third one along with many other cars over the years) - this was by far the most pleasant and efficient experience. We had signed up on a few on-line car buying sites, e.g., Costco and AAA and were contacted by several other dealerships. At Roberts, we dealt with Mike Bullock predominately over the internet; he handled all our questions and pricing quickly and professionally. Roberts was clearly superior to all other dealerships during this process and in the past in all regards. The car we wanted was difficult to locate and rather than trying to be talked into other styles, etc. Mike searched within a 600 mile radius, located one and had it brought to the dealership. Although hesitate due to over a 30 minute drive to the dealership, we can say it was worth it and would recommend it to anyone to deal with Mike and Roberts.

Wonderful car to drive. My wife had a computer failure which did not let her drive the car. Failure was "Auto Park Assist Failure" disabled power steering. We had to have it towed to the dealer. Car has only 200 miles on it. WEIRD!!

Walked in knowing I would buy a Shelby if they had the right one for a decent price. Called ahead and spoke with Cody and we ended up ordering a brand new 17 gt350 exactly how I wanted it. It came in this past week and I got out there to see it. It was exactly what I was looking for but the price was still a bit more than I was comfortable comiting to. At the time, there were 2 gt500 on site and we checked them both out. Cody and Wesley sat down and negotiated with me personally as we talked about the cars. I ended up with great deal on a 2012 gt500 with low mileage and came back the next day to finish the purchase. I had trouble getting all the cash liquidated so I filled out a no hassle, online loan application. It took me about 3 minutes to fill out and I called Cody right after to let him know it was complete. Travis set me up within the hour with a bank and a good rate. By the time I got there all I had left was 5 minutes of paperwork. I was cruising to dinner before 5pm when I didn't arrive until after 415pm. We took a few pictures of corse. These guys were great top to bottom. Best TEAM I have delt with in the auto industry to date. If you are wondering where to go for your next purchase I would recommend you go in and ask for Cody. Tell him I sent you. Happy driving. 🏎

roomy, sharp looking, comfortable and affordable, great value for my money spent. has all the traits of a more expensive suv but at an affordable price

Quickest, easiest, truck buying experience I have ever had! Thank you to the entire team at Ford Lincoln of Franklin! Love my new 2019 F-250 SuperDuty!

This car does everything we need it to do and the AP for remote starting and vehicle health report is incredible.. the only fault we found in this entire car is the built in garage door opener needs major improvement we had to have it replaced the first week we owned the car and even after replacement it still is very intermittent and you must literally be in the drive way if it works at all. But outside of the garage door opener this car is incredible.

I had not been to this dealership for almost 2 years due to a bad experience...Justin my service advisor was outstanding and handled a recall service to perfection. He was professional, courteous and knowledgeable...he also took time to LISTEN. Thanks Justin because of you wwe will now give Ford and this dealership another chance in the future. Yes we have bought 3 vehicles in just under 3 years from this dealership so it's safe to say we will be calling again soon. Thx Justin they need more like you!! Franklin Ford Lincoln

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.