Saved our trip
December 3, 2018
Driving from placerville to laguna hills it was 3:30 pm on a Thursday afternoon , needing to get to family reunion by 5 pm Friday,and started having transmission problems about 30 miles north of Bakersfield- called the local dealer and they said have walk in service till 4:30 pm- nursed our 2009 Altima there about 4:00pm - Ariel our service promptly reviewed the issue and said they could not diagnose the problem till Friday however arranged a loaner car at no cost until Monday- and were back on the road by 6he also checked our VIN number and were shocked when he informed us the transmission warranty had been doubled to 10 years or 120k miles- we had 95k- we originally planned to return Sunday but stayed in LA till Monday morning- by Sat morning transmission replacement was required and approved as warranty repair and was already removed when we talked then at noon and service manager Chris said would be ready for pick up Monday afternoon at no cost including car rental! They also corrected the steering lock recall under warranty and washed the car as well. We made our family reunion on time, had over 5K in warranty costs completed and were only delayed by one day and the only cost was an extra hotel night! Also I was thinking of letting the transmission cool and trying to get over the grapevine thinking We could be stuck in Southern CA for a week waiting for repairs however Ariel thought they could get the problem fixed by end of day Monday and loaner was no cost either way and finding out about the warranty- it was a no brainer, even if it took a day or two longer. Received a call at 1 pm Monday that car was ready- picked it up and were on our way. Want to thank everyone at Nissan of Bakersfield - service people, mechanics and support staff for going above and beyond to make this happen for us.