Excellence Experience Due to Chad Caramella
November 6, 2018
Chad Caramella is a financial genius in the Finance Department. My husband and I were there on a Tuesday and bought a 2017 CR-V Touring auto. We are seniors and when we got to the finance department to close the deal, it took about 3 hours due to my husband being very serious about decisions and when it looked impossible for us to purchase the car, Chad was on top of his game. He worked and worked with my husband; he was very kind, patient and understanding and through Chad's sheer genius, we walked out with the car many hours later. While we were negotiating in his office though, another guy came in and I don't remember his name; he may be the GM or some other supervisor, but he was rather arrogant saying that Honda was not going to lose money and some other blabber that turned us off. We almost walked out, but Chad saved the day.
Joyce was also very efficient and knows the automobile business. The sales guy who met us when we went in was very helpful and even though he said he was new, we appreciated his honesty and he did help us find the car that we liked.
I can't commend Mr. Caramella high enough for his expertise, knowledge and patience. He should be highly valued by Honda as a Honda team member.