I arrived at the time of my regular maintenance appointment - the walkaround was quick but thorough, and the wait was exactly what I expected. The woman at the desk kept me informed, told me as they were finishing up, and everyone was just pleasant!
My salesman, Richard Acosta was wonderful and answered every question that we had. The dealership didn't have the color car that I wanted so they searched and found one. Someone went up and got it from the other dealership the same day at no charge. So far I love my new Atlas!
I talk to one of your Sales Manager who was quite helpful in discussing couple of Toyota Corolla in your show room of 2017, however, I have postponed for a month to purchase and will definitely contact if I am ready to purchase.
This is coming from someone that ultimately didn't even buy his car from Gillman. I was in the market for either a used or possibly new Jeep and worked with Joe/Jose Hernandez. Joe himself was fantastic. He did absolutely everything in his power to get me a great deal on the exact Jeep I wanted. This included wheeling and dealing with other dealerships. In the end, everything fell through at the last minute by no fault of his own as he couldn't get me the exact car I wanted because of a miscommunication from one of the dealerships he was negotiating with. I had even put down a deposit because we thought it was a done deal. Once I found out it fell through, Joe was quick to apologize and refund my money even though it wasn't his fault. Eventually, he did find the car I wanted a day later but by that time I had already purchased another car. Still, I would not hesitate to contact Joe again the next time my wife or I need another car.
This is the second time I bought my vehicle since 3 years agao and the buying exparience is still top notch. Sabrena was our sales person. She did not push us at all, everything is up front and willing to work with us. Unlike other dealership I have been to there is No tricks at all, what we agreed during negotiation match exactly what they put on the paper. No ???accidental mistake??? on the paper work. I highly recommend Sabrena if you are considering buying your next vehicle becuase the buying expareince is truly exceptional!
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
andy was very helpful. only comment is to see if we schedule an appt, if that means we start the service then or somehow improve the overall service time. not sure how feasible this might be but thought i'd ask
Working with Ann and Waleed was absolutely amazing!!! They made us feel comfortable with our new car buying experience. We really appreciated their expertise and knowledge of Subaru vehicles. I really enjoyed the fact that they took the time to get to know us, they asked about our family and kids, and how we will utilize our new vehicle. With all this information, they were able to show us some great vehicles and finalize our decision. We love our new Subaru!
Planet Ford and Chris Peterpaul exceeded our expectations!
by HappyWithChrisPeterpaul from DealerRater.com
December 2, 2018
Chris communicated with me by email and was incredibly patient throughout the discussion. We were able to work out an agreement via email and my wife, Michelle, and I went to the dealership to finalize the purchase. When we arrived, with Michelle's 89 year old father in two, Chris greeted all three of us with incredible respect. He made the process as smooth as it could have been and we could not be happier. Chris made certain the car we chose and our experience exceeded our expectations.
My husband and I want to commend ms Hilda Garza and the finance manager David. My husband Shannon called the dealership and told them exactly what he was looking for in a truck and when we arrived ms Garza had the truck picked out to show us and withing a few hours we were doing paperwork and approved with 0% intrest!!!!....also I wanted to trade my mustang in on a new truck so in a few days later after my husband purchased his f150 4x4 .....we came back and once again Ms Hilda Garza helped me find the truck I wanted and she also made this buying experience pleasant as the first time we bought and again within a few hours we were signing papers on my new f150 4x4 truck I wanted!!!!.....Thank you ms Hilda Garza we love our new ford trucks!;)
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