What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
Sheehy Ford is fortunate to have wonderful folks both in their Service department and the Body Shop. They went out of their way to not only keep me updated but worked with the relevant companies on my behalf. I am extremely grateful to Steve and his entire team in the Service department and Erica and her team in the Body Shop.
Purchased a new Lincoln MKZ yesterday, the salesman, Narh Caternor was awesome. He explained the difference between three models of Lincolns, which helped me choice right one for me. I came to Koons, Silver Spring after visiting dealerships much closer to me on more than one occasion. I highly recommend them to anyone.
I went in my with dad to buy a car last week and we were helped by Lamont. From the very beginning he was super friendly and listened to what we wanted. There were a few times where we had to reschedule coming back in to meet with him and each time he was patient and understanding. Even though his job is to make a sale, he was extremely genuine and honest in helping us choose the right car for me. On top of that, after my car purchase was finalized (I absolutely love it!), Lamont made sure to follow up. He answered all my questions, and even took the time to go over some of the features my car came with. I worked with Jason to finalize the finance portion of the car and he was great too. Overall, I had a very pleasant experience with everyone at this dealership. I have nothing but amazing things to say about Lamont. I would totally recommend anyone looking for an enjoyable car buying experience AND a great deal to go to Sheehy of Gaithersburg and ask for Lamont!
We have purchased 3 trucks in the last 3 years from Billy Mensh. All were purchased over the phone with no pressure and at the best price. They delivered always as promised with no bait and switch like the NJ market. In and out.
I recently purchased a 2014 BMW X3 from Koons Silver Spring and had a great experience. I would highly recommend working with John Speake and Alex Perdikis when looking for a new or used car. I have purchased a number of used cars, mostly in Virginia - which always presents an issue when trying to title the car in Maryland given the inspection requirements. When I explained my needs, the Koons team went out of the way to confirm the cars I was interested in all passed MD inspection and were ready for titling. This level of transparency and willingness to meet your specific needs is not typical of a used car dealership in the DC region. I also brought my own financing with me and received zero pressure for add ons or dealer financing. Smooth experience, great price. I will be back.
Abdul was very professional. He really knows his vehicles. He made sure I understood how all the features worked on my new F-150. Matt was a pleasure to work with in finance. Everyone was great, which made for a very pleasant buying experience.
Wow! What a deal! Last year I met with Alex P. and John Speake and was able to purchase a 2014 Ford Edge. Just traded-in my 2014 for a 2016 Ford Edge Titanium. John and Alex made this one pain-free experience. I am loving this car big time and plan to only buy from Koons of Silver Spring, Md. Thanks gentlemen for everything you did to close this deal! I'd give you a 10; if I could!
Excellent vehicles and a great sales staff. Buying a car from Ourisman is like buying a car from a good friend instead of a pushy sales person. Joe is super knowledgeable and spent alot of extra time with me to ensure I was happy with my purchase. I would buy from them again in a heart beat.
Best Experience Ever!!! Excellent Customer Service
by Deborah Rhodes from Newark, DE
June 4, 2017
I was in the market for a used Lincoln MKZ. I contacted Koons Ford of Silver Spring and was immediately put in touch with car salesman, Sekou Keita and Roland, his colleague. I narrowed my search down to a 2014 MKZ with a great MSRP and fees. I thought initially that because of rebuilding my credit that I wasn't going to get approved for the car, but Sekou (Keita) and his colleague, Roland were able to speak to the Finance Department and work with the banks on my behalf. Much to my dismay, I was APPROVED on the spot. I thank Sekou and Roland for such wonderful and outstanding customer service and knowing their craft well. Koons Ford of Silver Spring, you now have a new customer for a lifetime!
If your looking for a commercial truck, ask for Mindy. She knows the F-150's, F-250's and F-350's very well. She was responsive and professional. I will most likely buy my next business truck from them in the future. The had a great price and had everything ready for me when I got there the whole purchase process was very fast, no tricks or changes like some other dealerships I've been to.
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