New Car Purchase
November 6, 2018
I drove home yesterday, in the rain, in my 2017 Twilight Blue Subaru Outback. Frank Lajoie had been recommended to me as a sales consultant by a mutual friend. I had been apprehensive about the purchase and trading in my 2006 Subaru Outback with 150,000 miles on it. From the first moment of meeting, I felt extremely comfortable with Frank as he was friendly, easy going, and especially knowledgeable. We test drove an Outback, and from the first moment in the car, I felt comfortable and not intimidated by the vehicle. Frank explained many details of the car before and after our test drive. As I knew exactly what color and interior I wanted, Frank assured me that he could get that particular vehicle. Frank worked out numbers for me, and after returning home, I soon called Frank to tell him I would purchase the vehicle. When I arrived yesterday to get my new car, and after discussing the financing, Frank spent time with me going over the manuals, rewards program, etc. When I finally got into my car, Frank explained at great length all of the "bells and whistles" of my new car. My entire buying experience was wonderful from start to finish thanks to Frank, who in my opinion, is the ultimate professional. I would highly recommend him to any of my friends and acquaintances wanting to buy a Subaru. I am sure I will enjoy many happy years in my new Subaru. Thank you, Frank, for all of your help, friendliness, and professionalism.