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Jim Lupient INFINITI

(237 reviews)
Visit Jim Lupient INFINITI
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (763) 515-8012 (763) 515-8012
Used (763) 515-8154 (763) 515-8154
Service (763) 515-7872 (763) 515-7872

Reviews

(237 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Lupient INFINITI from DealerRater.

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Outstanding

Our salesperson Kiana was professional, courteous, knowledgeable and flexible. She went out of her way to get us the best deal and gave us exceptional service and attention! Ask for her if you are shopping for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-Star review, Justin! We're so glad you enjoyed working with Kiana and we truly appreciate your business!

Great experience!!

Kiana Coombs, sales, was great to work with!! She was thorough, polite, comfortable to work with, and very knowledgeable about the vehicle we were purchasing. Julie Bakken, finance, did a great job too laying out all the options and differences between them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5-Star review, Tim! We appreciate your business and are happy to hear that you enjoyed working with Kiana and Julie! Thank you!

Check out Jim Lupient INFINITI

Kiana made our experience great. She was very knowledgeable, gave us all of our options, and was patient while we made our decision. They were very busy when we were there but still managed everything in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5-Star review, Ann! We're elated to hear about your great experience and will be sure to pass your kind words along to Kiana! Thank you for your business!

Very helpful

Michael really helped me out with recommending what i should be fixing with my car and being very straightforward and helpful with the whole experience. I’m always going to be requesting him when I come in for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the 5-Star review, Nico! We're happy to hear about your positive service experience and will be sure to pass your kind words along to the team!

Excellent to work with!!

Kianna was amazing to work with! She answered and addressed all my questions promptly and throughly. Being from out of town she made the whole process extremely easy to get into my new QX60. Julie in finance had everything ready to be signed and was very professional. Highly recommend Kianna and the whole team at Jim Lupient Infiniti if you want an outstanding car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-Star review, Lindsy! We appreciate your business and your kind words - we will be sure to pass them along to Kiana and Julie!

Great service!

My Ex35 has been making a weird sound from the belt, so my husband contacted Andy from the service department here at Lupient Infiniti. Andy was quick to get us an appointment in right away. The day of my appointment, he took my car straight to get it serviced on time. Mikey was kind enough to guide me and my child to the guest waiting room. My toddler loved all the cookies and drinks Inifiniti provides for their customers. Nice and big lounge area to relax while my car is worked on. Highly recommend Andy & Mikey for any questions or concerns on getting your car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the 5-Star review, Christine! We're so glad you decided to visit our service department and enjoyed working with Andy and Mikey!

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I loved Andrew’s honesty. Fast service. Have a plan on what I have to fix next. Nice waiting room to wait. Couldn’t be more pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the 5-Star review! We're so glad you enjoyed your service experience and we'll pass your kind word along to Andy!

I highly recommend Mark when looking for a car.

Mark was very kind, patient and informative when helping me purchase my stunning Q50 400 Sport. He answered all of my questions and knew the details of the car. He was personable and made the process effortless. I will definitely return to work with Mark when purchasing my next car. I have also referred friends and family to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the 5-Star review, Iris! We're so glad you enjoyed working with Mark and hope you're enjoying your Q50 Red Sport!

Great Service Team

Very detailed and fast service - brought my Q50 and got help momentarily. Michael Le is excellent - very knowledgeable and friendly. Great experience with Lupient Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the 5-Star review! We're so glad you enjoy visiting our service department and will pass along your kind words to the team!

Always Excellent Service

I have only serviced my Infiniti at Jim Lupient Infiniti since I purchased it and the service has always been excellent. Moe is a fantastic Service Advisor and always explains the services needed & received. My car has been taken care of very well at Lupient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the 5-Star review! We'll be sure to pass your kind words along to Moe and we look forward to your next visit!