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Reviews

Average Ratings

4.7
266 lifetime reviews. Includes reviews of Acura of Tempe from DealerRater.com
  • Great customer service

    Very easy transaction, Chelsea the internet sales manager was great, went in at 9:00 am and made a offer, out of there by 11:00 am, great people a...


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    Very easy transaction, Chelsea the internet sales manager was great, went in at 9:00 am and made a offer, out of there by 11:00 am, great people at this dealership

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I could not have asked for better service. What a great team
    May 24, 2017

    Things tend to be a tad stressful when you're buying a new car; am I paying too much? Did I do all of my research? Will I be happy with the servic...


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    Things tend to be a tad stressful when you're buying a new car; am I paying too much? Did I do all of my research? Will I be happy with the service I will be receiving? Well, so far it has be a resounding...YES! my brother recommended this dealership solely based on two of the service managers Abel Talbo and Brandon Bonds. My brother has dealt with both of these gentleman for over 11 years. As I type this right now my nieces car is actually at the dealership getting some work done. I had the pleasure of dealing with both Able and Brandon on several occasions. I must admit these guys know their stuff and they are a pleasure to deal with. I think the best part was that they truly care. They fully go over every single detail with you and will answer any question you may have. They don't just treat you as a number, rush the convo and go on to the next customer. They both are excellent when it comes to communication. They respond fast to emails and they kept me in the loop the whole time my vehicle was in the shop. I think one of the cool things was that they would give me up dates to the progress on my car so you don't just think the car is sitting in the lot collecting dust. They would text me step by step..."the car is moving over to tint now, tint is done, going into full detail.......car is done, looks great, working on a final detail for you so its perfect when you come get it" I mean, who does this? They also set me up with a loaner car so I didn't have to wait and I was able to pick up my car on MY schedule. I can go on and on about the service that I received. I can go on and on about my brothers experience with Brandon and Abel, but the proof is in the fact that after so many years he keeps going back. It gives me such great comfort to know that my vehicle will be in good and TRUSTING hands for the life of my vehicle and because of these two guys I don't see why my next vehicle wouldn't be purchased here as well. Brandon Bonds and Abel Talbo are an asset to the Acura brand. Thanks! Mike M

    Does recommend this dealer
    Came in for service or repair

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  • Unscheduled visit - exceptional experience
    April 22, 2017

    I called to see when the next TLX class was. Qua (sp?) in service took my call, asked why, I said I had trouble saving speed dials on my new used ...


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    I called to see when the next TLX class was. Qua (sp?) in service took my call, asked why, I said I had trouble saving speed dials on my new used vehicle. He asked if I could stop by. I did, he not only helped with that, we went through all the settings. He saw I had a tire with low pressure, asked if I had time to wait while he filled my tires, washed and even personally vaccuumed my vehicle. Told me to have a soda and snacks in the lounge area. All this without an appointment nor invoice to sign. I had brought in my car one other time to him previously and had a similarly great experience.

    Does recommend this dealer
    Came in for service or repair

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  • Brandon Bond

    I brought my Mini Van in for Detailing and Brandon and his team took a full 8hrs to a proper job. I drive local courier service and my cargo area ...


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    I brought my Mini Van in for Detailing and Brandon and his team took a full 8hrs to a proper job. I drive local courier service and my cargo area can get really messed up. When I left it look like it had just come off the show room floor. Great job guys.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Worst Service adviser and dealership
    January 22, 2017

    Rudest person ive ever had to deal with. Called to schedule an appointment, spoke with Doug (never told me name i had to ask) said my alignment wi...


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    Rudest person ive ever had to deal with. Called to schedule an appointment, spoke with Doug (never told me name i had to ask) said my alignment with my steering wheel was not corrected by honda and since it was an acura i wanted them to do it, he then rudely said "why are you calling us, just take it back to honda". After that conversation i was so upset to attempted to contact service manager multiple times, never was called back and NEVER answered phone. I went anyways because the next closest dealer was 35 miles away. I also had a noise in front L wheel when i got there (low and behold doug was the service adviser) he said to me , "Ohhh, really, there is a noise is there?". When i would call to see what was going on, he never knew and just said "Oh their doing something with that noise", took them to fix that "something" for three days. Worst customer service ive ever experienced, i dont know who is writing the other reviewed but just horrible............avoid this place like the plague

    Does not recommend this dealer
    Came in for service or repair

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  • Doug Peng - Excellent Service
    December 14, 2016

    My husband and I have been coming to Doug for several years. Doug has always been honest and fair with us which is why I drive from Central Scott...


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    My husband and I have been coming to Doug for several years. Doug has always been honest and fair with us which is why I drive from Central Scottsdale to have him service my car. I really enjoy working with Doug. He returns my calls quickly and does everything to make sure my service experience is a good one. I would highly recommend Doug to my friends. He is a true professional!

    Does recommend this dealer
    Came in for service or repair

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  • Doug Peng for President!!
    November 10, 2016

    I have been an Acura owner since 1999. After a rocky start with other service advisors, I was lucky enough to begin working with Doug. I have NE...


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    I have been an Acura owner since 1999. After a rocky start with other service advisors, I was lucky enough to begin working with Doug. I have NEVER regretted it. He always ensures I'm taken care of and gives me honest answers. Car repairs can be a stressful situation to navigate. It helps knowing that I have an advisor who I can trust to steer me in the right direction (pun acknowledged). There are other dealerships that I could use, but I will ALWAYS go where Doug Peng is. The service is just too great to top. If he ever retires or leaves the industry, I'm going to start riding a bike!

    Does recommend this dealer
    Came in for service or repair

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  • Pleasant experience

    My wife and I were looking for a used MDX. Glenn Colbert showed us a unit and test drove with us. He was very knowledgeable about the car, was ...


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    My wife and I were looking for a used MDX. Glenn Colbert showed us a unit and test drove with us. He was very knowledgeable about the car, was warm, courteous, and professional. Would've loved to complete a deal with them, but found a unit with our preferred trim at another dealership. Otherwise, had a very pleasant experience as to be expected of an Acura dealership.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Reliable Service
    October 11, 2016

    I was experiencing an annoying noise in the rear suspension of my RDX and emailed my service advisor Doug Peng. He responded immediately to my ema...


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    I was experiencing an annoying noise in the rear suspension of my RDX and emailed my service advisor Doug Peng. He responded immediately to my email and my appointment was set for the next day. They road tested the car to determine the issue. Doug Peng had me in and out in no time. I've owned an Acura product for 16 years and Doug Peng is the #1 reason I keep coming back to Acura. Living in Cave Creek there are closer Acura dealers but I drive the extra miles to get the reliable honest service from Doug Peng.

    Does recommend this dealer
    Came in for service or repair

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  • Doug Peng and Acura of Tempe to the rescue
    October 11, 2016

    Last week, I was driving to work and noticed the brakes on my 2012 TSX started grinding and making odd noise as I braked on the freeway in rush ho...


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    Last week, I was driving to work and noticed the brakes on my 2012 TSX started grinding and making odd noise as I braked on the freeway in rush hour traffic. I emailed my Service Advisor, Doug Peng, immediately. He responded back almost as quickly as I hit send on my email asking me if I can bring my car in NOW. As soon as I got to the dealership, Doug greeted me outside. He asked me if I needed a loaner car while they looked at my car. Yes, please! :) Within 5 minutes, he knew it was my front brakes. He gave me a loaner car overnight while they replaced my brakes. I was in and out of the dealership within 20 minutes! My son used my car to take to Homecoming the next day so I was happy that my car had new brakes and my son would be safe. I have owned several Acuras and have worked with Doug Peng for several years. He is the #1 reason why I have to continue to buy an Acura because I don't think I could work with anyone else!

    Does recommend this dealer
    Came in for service or repair

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