Reviews
Write a reviewFriendly, knowledgeable Service from Ross
Our experience was very pleasant. I wish there were more cars available, but we understand the reason. Ross helped us decide which one to buy, by listing the differences.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Always great!
I always have a great experience at Acura of Tempe! No reason to go anywhere else! The staff always takes good care of me and my RDX!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Overall good experience
I'd originally brought in my car to have something fixed that I was told that should be under warranty. I contacted the Acura corporate office and they created a case number regarding the issue. After several days of going back and forth with Acura corporate, ultimately they denied the request to fix the problem under warranty. But, service manager Abel and service representative Maddie at Acura of Tempe did help me come to a resolution. They were able to fix the problem with the external automatic transmission fluid filter.. by replacing it. Abel was able to get the service done for far less than the original price that the dealership would have charged. In the end it was an acceptable resolution to a long ongoing issue. They both provided friendly and professional service at Acura of Tempe. Thanks Abel & Maddie.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Professional and Timely Service
The Acura of Tempe service department does a great job. The process is seamless and quick. The staff is nice, helpful, and informative. The waiting area is comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fast & Efficient
Went in for an oil change.. was out in less than 30 mins! As soon as I pulled up they immediately helped me and gave me what I needed. The guy assured me I’d be out in less than 30 mins and he truly kept his word!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Experience
My husband and I came into Acura of Tempe looking for a used Camry. Our buying experience was great! Charlie was our salesman. He did everything he could to get us the deal we wanted, and we walked away happy! The finance guy (can’t remember his name) was also great! They had agreed to fix an issue with curb rash on my wheels and Rollis out in the service department gave me 5 star service! He went above and beyond for me when we had an issue with the place who was fixing my wheels. If we need another car in the future we will be back to buy at Acura.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Service
The service department is awesome! So helpful and courteous!! Attentive to the needs of their customers. I commend them on their customer service. Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My car service time at the Acura dealership
wonderful they took care of everything, They made me feel just like home from the coffee and goodies to the service. Thank you so much Have a great day
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fast Service
It was easy fast good smiling people always trying to help with many options. Facilities are always super clean very luxurious inside. I would recommend this dealership to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service!
This is my second lease with Acura. My first was a few years ago when I lived on the east coast. My husband and I went to Acura of Tempe a few months ago to begin shopping around for a new lease. We were kindly greeted by Gary and he explained there were currently no new MDX on the lot and one can be built. Since we still have time on my current lease, we figured we would wait. As some time has gone by, we decided to visit Gary again. He explained the same options to us as the first time, but we were ready to take action. We took a third trip the next day as we did not have my car for them to inspect. Upon arrival, we were greeted by Gary and he had a new proposal for us for the MDX that they did have! He new exactly what we were looking for and the price to make it all work. As my second time working with Acura, I am so pleased with the service my husband and I received. I am so happy with my new MDX and the experience could not have been better. Thank you Gary and the rest of the team at Acura of Tempe!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase