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Steet-Ponte Ford Lincoln

(134 reviews)

Reviews

(134 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best dealership , professional, courteous.

Best dealership , professional, courteous. Process of buying a car - couldn?t be any easier ! Very easy to deal with . Service department is also top notch !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They were able to address my problem and everyone there

They were able to address my problem and everyone there is polite and courteous Facility very CLEAN! Also, they took the time to set up the FordPass for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Regina, thank you so much for your review. We are very happy to hear of your positive experience, especially with setting up your FordPass Rewards!

Great place to go to buy a new truck.

Great place to go to buy a new truck. Would definitely go back and recommend others to do their business at Steet Ponte Ford. Sales person was good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Ronald, we appreciate it!

Fast reliable service.

Fast reliable service. Competent service advisors that let you know how the work is progressing. Clean and neat area for you to wait and a very nice selection of coffee, etc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your review and feedback, Deborah! We appreciate it!

Ok.

Ok. I went in for the yearly state Inspection. When i got my vehicle back and saw the remarks, i noticed it said that the tore pressure was not to standard. Seriously!! A possible safety issue, especially as winter looms and it literally takes 2 minutes to correct and you dont correct it!! I mean, you?re already there!! Either add or remove some xxxx air, 2 minutes!! Since I moved to NY 3 years ago, i Have found the basic customer service things that are regularly checked and maintained at every Ford dealer i have ever been too are not done here. I bet they would actually charge me to have air put into my tires to meet Fords safety standards. Never bought here but for service? meh

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Rob! We are sending your feedback to our General Manager and Service Manager to review. We are sorry this was missed on your inspection.

This is the second vehicle we purchased at Steet Ponte

This is the second vehicle we purchased at Steet Ponte Ford. Out first purchase was easy and our second one was even easier. The employees are wonderful and friendly. I have already spread the word to family and friends that this is where they should go to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Katie, thank you so much for your continued loyalty and review! We are so happy to hear of your great experiences with our team, please don't hesitate to reach out if you need anything!

I only had oil changes, tire rotation and inspection.

I only had oil changes, tire rotation and inspection. I used the concierge service and love it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback, we are so happy you could take advantage of our concierge service!

Noise was diagnosed and parts were ordered during first

Noise was diagnosed and parts were ordered during first appointment. When parts came in, repair appointment was made. Vehicle was presented for repair at appointed time, and repairs were completed as promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy to hear of your positive service visit, Gerald! Thank you for your feedback. Please don't hesitate to reach out if you need anything!

F150 truck 2018

Very helpful and polite. The F150 extended cab was a good deal and what I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your review and feedback, we appreciate it!

Outstanding Experience

The entire staff made the car buying/ leasing experience easy. Everyone treated me like a valued customer. Dave and Rich were thorough and professional from beginning to end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We’re so happy to hear of your great experience! Thank you so much for your kind words. We pride ourselves on treating everyone like family and always making the process easy!