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Service dept. spent 3 hrs working on car's navigation system. Car was released, but the problem was not fixed. We took car back, and were told that a part had to be ordered, and would take 2 or 3 days to arrive. We were supposed to be called when the part was in. We never received a call, but when we called two weeks later, we were told that the part was in. After installing the part, the clerk tried to charge us for service which was under warranty.
Ray, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Steet Ponte Ford. Please reach out to John Muraca at firstname.lastname@example.org or (315) 736-3381 if you?d like to discuss this matter further. We look forward to hearing from you. Take care.
Steet-Ponte Ford 2020 Ford Edge
Excellent transaction ! Wonderful customer care especially in these uncertain times. Love the Edge as it had all the bells and whistles .
Carol, your comments keep us motivated and working hard for all our guests! If there is anything else we can do to assist you, please let us know. Take care!
Very good and prompt service. Work was performed as promised.
Thank you for your review, Alvin! Our Service Department prides itself on customer service. We appreciate your business!
Excellent, knowledgeable and friendly staff, fast service
I was very satisfied with the service they provide for me.
Sean, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Fast, courteous service on busy Saturday days before Christmas. And you washed the truck too. Kudos!!!!
We had a very positive experience while servicing our F-150 largely because of an exceptional Service Advisor : Cyndi Wilson. Cyndi was very responsive to our needs and Went above and beyond!
John, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Cyndi! Thank you for taking the time to leave us your review! Please let us know if there is ever anything else we can do for you! Safe travels!
Our sales representative, Tony, was absolutely great. Personable, knowledgeable, wasn't the least bit push. Just made the whole experience comfortable. Never before have I been in a dealership that made me feel so at ease. The financial guy, Rick, was also wonderful. Just an overall wonderful process. Looking forward to doing business with them again very soon. Thank you to all that were involved and made this all possible. We love Brutus. Merry Christmas.
Excellent buying experience. Took me on the 3 visit to finally get down and make the deal. First time in 12 years to buy a car. Excellent salesman. Great sales manager.
service for a recall
very satisfied. excellent shuttle service. special thanks to Mike K.