Reviews
Recall
Brought my car in for a recall. I was called by advisor who said the reservoir cap broke and they needed to order a new one. This was on a Friday and I left the car. I was called on Saturday that the car was ready. I picked it up on Monday. They usually wash the car but it had not been washed, I received no receipt and the cap had not been replaced.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ronald, thank you for letting us know of this. We are sending this to our Service Manager right now.
Satisfied Repeat Customers
This was the 9th vehicle that we've purchased/leased from Phil Higgins @ Steet Ponte Ford/Lincoln. It has always been a pleasure to work a deal with Phil who is just as supportive after a sale as during the sale. Phil & Steet Ponte are our 1st choice. The service department has always been timely with maintenance/repairs. All staff/personnel at the dealership have treated us with courtesy and respect over the years and made us feel appreciated as customers,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike, congratulations on number 9! We are so happy to hear that your experiences with Phil have continued to be great ones. Thank you so much for your loyalty and kind words for our Sales and Service Departments. We're always here to make your experience easy!
My 2023 Ford Escape lease
Over all, my leasing experience was good. There were a few bumps along the way - having to get new plates because we couldn't find the registration paperwork- but nothing that was overwhelming. Dave Abdoo is a great friend and excellent salesperson. Tony helped a lot when Dave couldn't be there when I picked my car up.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for you feedback, Charlene! We are happy to see your purchase experience was overall a positive one!
steet- Ponte Ford Fusion
It took two months to have my seat belt repair completed.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Raymond, we are sorry to see this and are looking in to this to see if it was an issue with parts on order.
Leasing a 2023 Ford Bronco Sport
I've been coming to this dealership for close to 40 years. I have always been happy with the sales people and the great customer service. They go above and beyond in both categories. Some faces change or people might leave, but it does not change. Everyone is friendly and helpful. When it's time to buy or lease a vehicle, they have consistently lead me to the right direction in auto type and monthly payments. Thank you Steet Ponte and Mel Allen. Wendy Daniels
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wendy, thank you so much for you continued loyalty and kind words! We are so happy we've continued to provide the same family friendly atmosphere. We are always here if you need anything.
Steet auto
Never an issue, responsive to my needs (ie needed rides) and a fair price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your review!
New car purchase
Great experience great people nice place to do business
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Harry!
Robert Sherman
Excellent, as usual I always expect nothing but the best when I come to your dealership. And you don?t disappoint.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Robert! We appreciate your continued loyalty and kind words!
Thank you!
Super experience overall! I was completely satisfied with the entire visit!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for leaving us a review! We appreciate it!
Service
Outstanding dealership to work with. I purchased my vehicle from them and have all of my service work done by them. I will go to Steet-Ponte for my future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much!