Burlington VW

4.4
(281 reviews)
Visit Burlington VW
Sales hours:
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Service Sales
Monday 8:00am–6:00pm 9:00am–7:00pm
Tuesday 8:00am–6:00pm 9:00am–7:00pm
Wednesday 8:00am–6:00pm 9:00am–7:00pm
Thursday 8:00am–6:00pm 9:00am–7:00pm
Friday 8:00am–6:00pm 9:00am–7:00pm
Saturday 8:00am–4:00pm 9:00am–5:00pm
Sunday Closed Closed
New (888) 379-1315 (888) 379-1315
Used (888) 368-2372 (888) 368-2372
Service (877) 942-6399 (877) 942-6399

Reviews

4.4
(281 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Service department is inept & unhelpful. Purchased a new...

Service department is inept & unhelpful. Purchased a new ID4 from them (at MSRP). Had issues within 2 weeks after making it undriveable. Service Department refused to even look at the car for 2 weeks and wouldn’t provide a loaner for at least another 4. VW Corporate finally found me a different dealer to take the vehicle to who has treated me well and provided me with a service loaner. I will never buy another car from this dealer again & suggest you don’t either.

5.0

Melvin went out of his way to find us the Atlas we...

Melvin went out of his way to find us the Atlas we wanted,Melvin treats you like family,Upbeat and super nice He is the General Manager and does a great job that's why this is our second atlas,Theo was also nice to work with and followed up with me a few days later,If you are considering a Volkswagen stop in and see these guys.

1.5

Never ever again in my life

I purchased a used Tiguan from them, they knew that there was an issue with the water pump when I purchased the vehicle. I was part of a settlement cannot get reimbursed for my repair because it was over 100k miles

5.0

Got my new Volkswagen Tiguan in Burlington VW I have a...

Got my new Volkswagen Tiguan in Burlington VW I have a great experience with Steven Taylor he knew exactly what I want I left with my new car can’t be more happier. Thanks Steven

1.0

Oil change.

False advertisement, they offer express service but instead of posting something on their site saying that they are only operating by appointment. You have to drop the vehicle off for a day to get an oil change. I used to get great customer service from this dealership, but lately it has been declining.

1.0

Awful customer care, shipped broken parts-no refund after...

Awful customer care, shipped broken parts-no refund after email, chat, phone calls and pics-avoid them and their VW Vortex associates at all costs’!

1.0

xxxx poor service/customer care

Ordered parts via VW Vortex on-line. This B.S. dealership was the source for those parts that arrived broken and have assumed zero responsibility despite same day claim with pictures. Scam artists’ at best. I’m sure they have my money and claimed through UPS-they suck!

5.0

Awesome Experience

My experience at Burlington Voltswagon was very good today My salesman Dave Pitman which he was my salesman before a couple years back was very awesome today so me a 2019 Jetta that I am very happy with it got me a good deal and I am very grateful he is the best he deserves to be employee of the year

1.0

Got an email confirmation of a price to perform an oil...

Got an email confirmation of a price to perform an oil change it was $20 more when I had the service completed and they offer me an eight dollar coupon on my next service are you kidding me told them and show them the email they didn’t seem to care they still charge what they want to very unprofessional

1.0

Negative Star!!! Had the worst experience at this VW...

Negative Star!!! Had the worst experience at this VW dealer. The sales manager, Jeff Feinberg was very aggressive and brash with his tone. I had an offer from another dealer and wanted to see if this dealer could do better. Jeff told me that it was a wasted time and embarrassing to even tell me their best price because they can’t match it. They didn’t even give me the courtesy of telling me the price of the vehicle for me to make a decision. DON’T GO THERE!!! I recommend visiting Salem County VW dealer. They are a smaller dealer but very nice and honest with you. I rather pay little more for service and being treated as a customer!!!