Reviews
The whole experience couldn't have been easier or nicer!
Maplecrest is such a direct, friendly, no-runaround dealership. I've bought or leased more than a dozen vehicles in my life, and Maplecrest is very unique in how they do their business with you so transparently and without any xx. Really appreciate them. This is my second vehicle transaction with Charles Countryman, and he is an incredibly diligent, smart, respectful, and honest salesperson. He's my only go-to from now on.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty with Maplecrest! Your business and positive comments are much appreciated. Please drive safe and stop in to visit soon. Best, Marla Keenan BDC Manager
Awesome buying experience!
This is the second time we have used Charles and once again it was a smooth and enjoyable expeirience! Very knowledgeable and easy to work with. Not your normal car salesman, he's top notch, wouldn't go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Kearneym, Thank you for the 5 star review and comments of Maplecrest and Charles!here on Dealer Rater. Our goal is to provide smooth enjoyable sales and service experiences. Drive safe and see you soon. Thank you, Marla Keenan BDC Manager
Bought my 3rd truck from Maplecrest Ford
This was my 3rd time purchasing from this dealer and as always it was an easy and great experience. This time i found a new saleperson - Charles Countryman. I cannot say enough good things about Charles as he guided me through the process for nearly 5 months as i bought a Raptor and that is time it takes for completion. Charles was very attentive and was there for every step. You will also find that he is at the dealer and around the floor nearly every minute they are open so he's easy to find. The sales managers Dave and Rodrigo are both top notch as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 star review of Maplecrest, Charles, David and Rodrigo. Your loyalty is held in high regard! Drive your Raptor safe this summer and stop in to see us soon. Best, Marla Keenan BDC Manager
Great experience
Purchased a Mustang from Maplecrest Ford of Mendham. The process was fast and easy. Also, the staff is friendly. I would definitely recommend this dealership! - ask for James
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tara, Thank you for reviewing Maplecrest and James here on Dealer Rater! We appreciate your business and that you came from far to work with us. Drive safe and enjoy your new Mustang. Best, Marla Keenan BDC Manager
Awesome Service Experience
Just got my car serviced at Maplecrest, and couldn't believe the level of service I received! Not only did we get a free (gorgeous) loaner car while they serviced my vehicle, but after getting under the hood, they called to recommend specific services (explaining everything in detail). I accepted some services, deferred others for a later time, and when I went to pick up my vehicle, I got a full report detailing exactly what they found, what they recommended, and for the items I deferred, I got recommendations to have those serviced next time, along with detailed (written) explanations why. It was amazing. Incredible experience! Thank you Mike and Team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2012 Ford F350 repair
Don Duncan was awesome. He worked his magic. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Phillip, Thank you for the 5 star review of Maplecrest and Don here on Cars.com and thank you for the great comments! Best, Marla Keenan BDC Manager
Above and beyond
I've always had great things to say about the service department but now I can say Maplecrest Ford as a whole is top notch! Working with James S in the sales department was an incredibly pleasant experience. James was very helpful and not pushy in the slightest. He knew what I was able to afford and he and the team did everything they could to help me leave today happy. And that I did! I was able to leave with a certified preowned vehicle that looks brand new! I HIGHLY recommend James and the team at Maplecrest!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Recall for My 2016 Hybrid
Always pleasant and willing to serve the customer. Part was replaced and done quite a bit shorter/quicker than I expected. Professional and good folks to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
As Always Excellent Service
As always Excellent Service quickly and efficiently done
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Routine Service and Recall Service
We received a recall letter the day before the appointment for routine service. The service advisor was able to add the recall to the regular service appointment so we did not have to make an additional appointment, saving us from having to make two trips.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, Happy to hear that service saved you the trip! Thank you for choosing the Maplecrest facilities for your needs! Best, Marla Keenan BDC Manager