Reviews
Friendly Efficient and Easy to work with
This was not my first experience with Maplecrest Ford. I have purchased/leased several vehicles from the dealership and will continue to go back when my lease expires. The salesperson was very knowledgeable and helpful in tutoring me on how to operate my new vehicle. The finance person was also very helpful in completing the financial papers. I will recommend Maplecrest Ford in Mendham to my fiends and colleagues.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Diane, Thank you for taking the time out of your busy day to give Maplecrest Ford and Micky Hendrick a positive DealerRater review! Enjoy your new vehicle and thank you for choosing us!
Buying a Ford? This is the place.
Our salesman, Rich, worked very hard in making our purchase of a trade-in Lexus. We bought a Ford F-150 a few years ago and this is the same professional organization.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for coming back! We are glad that your second experience was the same as the first. Enjoy your Lexus and call us if you need anything. Drive safe!
Great Experience
Micky was very helpful, friendly, and met us at a very reasonable price. He made the trip to this dealership well worth it. I would highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lanna, Thank you for the positive review of Maplecrest and Micky Hendrick. Enjoy your new Ford!
No games, honest, worth the trip, huge selection of trucks
I went to six dealers all together, some play games, some have low to no inventory and some dealers do not want to swap units. I was recommended to go by a friend and it was a excellent experience. Purchasing an automobile is generally a nightmare, not at Maplecrest of Mendham.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rocco, Thank you for visiting Dealer Rater and posting a positive review of Maplecrest, the employees and your experience. We are so happy that you had positive car buying experience! Safe travels and call us if you need anything, we are here for you.
HOW TO SELL ...............
James listened attentively, was very helpful in selecting appropriate model and offered convenient options. For example I was allowed to drive the car to my home to seek my wife's approval of the color and the dealership arranged to purchase my present car which was a leased vehicle. This was a very convenient option from my point of view.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for the positive review of Maplecrest Ford and salesman James Skuraton. It was very kind of you to take the time out of your busy day to do so for us. Safe travels and call us if you need anything!
Friendly, no pressure
James is a dedicated professional and willing to do what ever it take to satisfy the customer. I will return for mt next purchase new or pre-owned.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there! Thank you for taking the time out of your busy day to post a positive review about James and Maplecrest Ford of Mendham. Drive safe and let us know if you need anything!
Great to work with
I bought a gently used car and they were great to work with. The deal was good and they were excellent to work with. My salesman Rich was excellent, as was Dave and the entire team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
HI Chuck, Thank you very much for the review of David and Rich! We appreciate it very much! Safe travels and call us if you need anything.
2nd time around
Our 2015 Ford Escape is our 2nd leased from Maplecrest Ford of Mendham. Our sales person James Skuraton was a huge help, very knowledgeable and professional making it easy for us to make the purchase. Thanks James!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for the 5 star review of David and James! Your comments and thoughts are appreciated. Drive safely and call us if you need anything.
Nothing but good things to say
My salesperson James Skuraton was pleasant, and professional. I read a review that said "he answered all my questions", well he covered everything and I never had a question. My new car was spotless despite the rain the day I picked it up. It was a wonderful experience and I would highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ray, Thank you very much for the positive review of Maplecrest Ford here on Cars.com. Your view is important to us and we appreciate you telling others about your experience with us. Many happy miles to you and we hope to see you soon.
Poor customer Service
I was shopping used Honda Accord EX-L, the manager of Maplecrest Auto made it a bad experience for me. Poor customer service and the manager of this place is so rude. The only nice person of this dealership is Micky.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate the opportunity to earn your business. Your input, as well as the feedback from all of our customers is important to us. I have discussed the events of your visit with those staff members with whom you met. I apologize if you felt treated in a manner that was less than professional. Being in the automotive industry yourself as an exporter, you know that customer service and meeting guest expectations is essential. It is not something Maplecrest Ford takes casually and is continually emphasized upon our staff but it always bears reminding. Finally, it is unfortunate that we were unable to come to a purchase agreement. I can assure you that all reasonable offers are always seriously considered. If there is anything we can ever do for you in the future, please do not hesitate to let me know. Sincerely, Tom Giordano, President.