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Maplecrest Ford

(1,106 reviews)
Visit Maplecrest Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,106 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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Great Experience

I bought a 2016 F150 from Maple Crest Ford at the beginning of April. The sales representative I dealt with was Charles Countryman, and I felt that he did a great job. He was knowledgeable about the vehicle and very easy to talk to. Dealing with Charles was a good experience and I felt that he, and the rest of the staff at Maple Cres Ford, did a great job of discussing price and financing in a way that was easy to understand and very respectful. Something that was very important to me was the fact that at no point did I feel pressured to make a decision. At each stage I felt that I was treated like a valued customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your experience about Maplecrest Ford with others! We appreciate that you took the time out to do so. Enjoy your new F-150 Truck.

change

This dealership has it all over highway dealers . nice people no heavy acts at 72 i don't need the acts not my first rodeo. enjoyed the leasing of my new truck. .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review Maplecrest the employees. We are very thankful that you shared your car buying experience with the public! Drive Safely in your new truck!

Purchased a F150

Great sales experience, fairly valued the trade in, painless close. Rich then walked us through the features and the setup. He's followed up twice since. We would look to buy there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our Dealer Rater readers! It was very kind of you!

Fantastic Experience

After some unfortunate experiences at other Ford dealerships, I am overjoyed to have found Maplecrest Ford in Mendham! Incredible service every time, with clear, knowledgeable and friendly service staff. If the sales staff is anywhere near as good as those in service, I will be buying every car here for the rest of my life. Cannot recommend highly enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for you review of Maplecrest!

It was a great expeience

James was helpful and was able to help me choose the vehicle features that I wanted to order. The process was easy and smooth. We were treated well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello Truck guy. Thank you for taking the time out of your busy day to review Maplecrest Ford of Mendham and James Skuraton. Drive safely and see you soon!

Great Staff

From the monent we walked into Maplecrest car dealership, we were treated with kid gloves. Everyone that we dealt with was very professional and really cared that we got the right car. So far we are very happy and satisfied with our choice of Ford Escape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and review of Maplecrest Ford of Mendham, Micky and David. We are glad that you are enjoying your Escape! Drive safely and see you soon.

My fourth car from Maplecrest Ford

I just purchased a beautiful 2016 Ford Mustang from Maplecrest Ford. This is the fourth car I've bought through this Dealership in the past few years. Obviously I'm pleased with the team at Maplecrest and with Ford products. I live in an area that has many automobile stores. While I'm sure there are other high quality dealers who sell good cars Maplecrest Consistently provides the customer service experience we expect. Whether it's sales or service we have never been disappointed. Needless to say we hope to be "Customers for Life."

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so very much for the great review of Maplecrest Ford of Mendham, Rodrigo, Jim, Tom, James and David. It was kind of you to take the time out of your busy day to do this for us. Drive safe and see you soon!

Made the Anxiety of Car Shopping an Excellent Experience!

If you are like me, the dread of car shopping when your lease is ending is filled with anxiety! Maplecrest was patient, understanding and thorough. They walked me through my options and introduced me to options I had never even been offered before! They did not blow up my phone and email with constant follow ups. They were thorough and to the point with no xx. It truly was a great experience. I was telling people before I even picked up the car. Thank you! Thank you! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and great review of Maplecrest! We appreciate that you took the time our of your busy day to let others know about your experience. Many happy miles to you!

Honest, no BS, considerate and astounding Sales Team

I recently returned from an expat assignment out of the country and had to purchase a car. For me buying a car rates the same as root canal. However, Frank at Mendham Ford new my trepidation (I told him) and he walked me through all the steps and explained exactly what the cost was and what he could do. Compared on all the websites I still apparently got an amazing deal. I would recommend Frank and his team should you want to buy a Ford anytime. When my wife and daughter arrive, we are going back to Frank.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much Expat for taking the time out of your busy day to review Maplecrest and Frank on Dealer Rater today. Your kind words are welcomed and appreciated! See you for a car for your wife when she arrives.

Excellent service

I recomend this dealer, I had great experience with Micky, the sales person, no push, explains everything and took care of everything Only thing the paper work took long time, but that is with any dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time out of your busy day to submit a positive customer experience review on Dealer Rater for our dealership. It is very much appreciated!