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Maplecrest Ford

(1,100 reviews)
Visit Maplecrest Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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Traded in our Ford Escape for the Ford Edgw

Mickey was our salesman. While the dealership was full of potential buyers and Mickey was juggling a few customers at the same time, he was extremely pleasant, completely transparent and fabulous to work with! I love my Edge and it made sure I could take it home with me that day! Thank you Mickey!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Maplecrest Ford and for your positive review of the dealership and employees! Many happy miles to you.

Great Experience. Great People

I normally really dislike the entire car buying process as I always feel like I am not getting the best deal nor am I being dealt with honesty. However my experience at Maplecrest Ford was absolutely great. It was Painless, easy and fast. Once we knew what car we wanted it took James Skuraton minutes to make it happen. He was awesome. I highly recommend this dealership to anyone looking for a great car and great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Leo, We are happy to hear about your positive experience. Thank you for letting our potential future customers know your kind thoughts. Drive safe in your new car and see you at the dealership soon.

Straightforward, no nonsense.

I worked with Charles Countryman to purchase a new 2016 Ford Escape. The experience couldn't have been easier! Charles was honest, fair, tenacious, and kind. I highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the very nice review of Maplecrest and Charles Countryman. We are glad that your experience was positive! Many safe miles to you in your new Escape.

Excellent Customer Service

I'm happy that I purchased my first vehicle from here. The staff worked really hard to put me in the car I wanted. The process was quick and easy. I would recommend anyone to purchase from this dealer. If you happen to go there , meet with Micky Hendrick. Though it was my first time buying a car , he showed no frustration in helping me step by step.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Barry, Thank you very much for taking the time out of your busy day to review Maplecrest on Dealer Rater. Enjoy your car and drive safely!

Great from start to finish

I was referred to James Skuteron through Jim Kane. James was helpful, thorough, and accommodating throughout the process of buying a car. Jim met with me and gave me information about the car's maintenance history. Very satisfied and would return.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Paul, Thank you for taking the time out of your busy day to review Maplecrest and our employees! Your loyalty is very much appreciated. Please call if you need anything or have any questions about your new car.

VERY PLEASANT EXPERIENCE

My wife and I were very pleased with Rich Colazzo and Charles Countryman who were both instrumental in our purchase of a 2014 CPO Escape. We used both salesmen since we were pressed for time. Both exhibited professionalism, were courteous and knowledgeable. Rich took all the time we needed to explain the many options and how to use them. He instructed me the day of the purchase and my wife 2 days later. He was patient with our questions and took the time to make sure we understood the main screen complexities. We both really appreciated his efforts. I would highly recommend both salesmen and the Dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you George for taking the time to review Maplecrest Ford and thank you for choosing Maplecrest for your Ford purchase!

James Skuraton.

James was great and very professional .Overall I was very pleased with James and Charlie Samons. So far we like a lot our new Ford Transit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Chef! We appreciate that you took the time out of your busy day to review Maplecrest Ford of Mendham on Dealer Rater. Welcome to the Maplecrest Ford family!

Not your typical dealership

When I started shopping for the Tahoe of my dreams, I had no idea I'd find it at a Ford dealership, but thankfully I did. Every email I sent requesting information was promptly and courteously responded to and any discrepancies were quickly remedied. Marla and Charles were excellent to deal with and I couldn't be happier with the entire vehicle buying process. I got a great truck, at the price I was expecting to pay, all the while being treated with respect and a genuine caring attitude you don't find at most dealerships. I've already had the truck to FL and back in less than a month of ownership, and I'm honestly considering making the 1.5hr drive north to have the service done in the very near future. And for a mechanic to actually consider letting someone else service their vehicle should give you an indication of the trust I quickly developed at Maplecrest Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience from Maplecrest

Negotiated for 2016 Ford Escape. Charles had to work hard to earn my business and I know that I had a ended up with a great deal; but remember the ownership is on you as the customer to do your home work to know your pricing and what other dealers can also do. Charlie was also great - not the typical visit to the box to see the finance man. Very friendly - even suggested a method to save me more money - much appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Didn't buy but quality experience.

Was shopping for a used vehicle. Maplecrest was friendly and energetic. We ended up not buying there, but Mickey and staff were helpful and honest. They seemed straight-forward and transparent. I would recommend the salesman and dealer.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.