Reviews
Efficient, professional, caring staff work with customers
Efficient, professional, caring staff work with customers to ensure the best care for their vehicle while keeping customers apprised of progress.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Took 3 hrs to get oil change the service tech I dealt
Took 3 hrs to get oil change the service tech I dealt with only got with me for a update on progress one time 20 minutes before it was ready he assured me it would only be 15 minutes longer it was actually 20 he lied your dealership is not the same boy fish in the network I will try my best to use someone else I n the future your people are very friendly on the front end but the other end a lacking no matter how many fancy shirts they wear
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to me. Jim McMaster Service Director - Jim Tidwell Ford (678) 784-1312 jmcmaster@group1auto.com
Had the truck parked out front.
Had the truck parked out front. Didn’t even test drive it. Like the truck. Made an offer. Picked it up the next day. Truck is working good. Sure miss my trade in.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service, kept me updated every step of the way.
Great service, kept me updated every step of the way. They were able to help me very quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fast, friendly and excellent service.
Fast, friendly and excellent service. Quick check in. Took right at 2 hours to complete service. No complaints.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Scott, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service is prompt and courteous.
Service is prompt and courteous. The waiting area is clean and comfortable. Pricing for work is fair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mickey, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Thank you to Ted , he did a great job, very easy to work
Thank you to Ted , he did a great job, very easy to work with . I told him what I was looking for and he made it happen . Had my trade worked out and my new vehicle delivered to me in less than 48 hours from GA to NC . Amazing customer service !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind review; we are happy to pass along your comments to Ted here at Jim Tidwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Had a great experience at Tidwell ford.
Had a great experience at Tidwell ford. My salesperson Destany was very helpful in making this deal happen. Was great enough to recommend to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind review; we are happy to pass along your comments to Destany here at Jim Tidwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Service at this dealership seems inconsistent.
Service at this dealership seems inconsistent. First visit wasn’t a great experience. My last visit was pretty positive. I would need more data/time/experience with this dealership before I felt comfortable recommending to friends and family. Word of mouth is an extremely effective advertisement that can help or hurt. I just want to be sure before I do either, endorse or not endorse.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We're sorry to hear that we haven't consistently met your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will work to earn your confidence. We appreciate your patience and understanding. Sincerely, Jim McMaster Service Director Jmcmaster@group1auto.com
The service department was horrible with the service for
The service department was horrible with the service for my car it took extremely to long for a job the should have bin completed back in december the problem returned a second time it took two weeks almost and i paid for a rental car very costly im sure no one really care about this but im sure that i will never come again i requested to speak with the service manager for two days no response or call i left messages but again i hope no one ever experience this horrible service and never come there to get there car worked on ....NEVER
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Sincerely, Jim McMaster Service Director - Jim Tidwell Ford Jmcmaster@group1auto.com