Reviews
Quick and simple scheduling process with respectful
Quick and simple scheduling process with respectful employees. The service was also very fast with no issues.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Idris, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Twice now I have scheduled service with Tidwell Ford and
Twice now I have scheduled service with Tidwell Ford and requested they look at/diagnose a fault that started literally the day after I bought my brand new Ranger from them. Twice now that they have not looked at the fault. And today the service advisor told me for them to diagnose anything they need to have the truck at least 24-48 hours. This is unacceptable! The first time I scheduled service they had over a week notice that the truck would be in their possession all day and they could not schedule an hour to diagnose anything problem! The second time there was not as much notice given but they could have had the truck for half a day and at this point should have been well aware of the need for diagnostics since they did not get to it 4 months ago at the first service appointment. Loved the purchase experience but hate the service experience!
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Bill Sharp Service Manager - Jim Tidwell Ford billysharp@Group1Auto.com (678) 784-1215
Communication between service advisor, the repair team,
Communication between service advisor, the repair team, and the customer was very poor. I had to reach out to them multiple times just to get an answer on when my car would be ready. He promised me it would be ready on a Friday yet he called me 30 minutes before closing saying it would not be ready but would be ready the next day. No one called on Saturday so had to wait until Monday morning to call to see if the car was ready. Very frustrating.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Please reach out to Bill Sharp using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience Bill Sharp Service Manager - Jim Tidwell Ford (678) 784-1235 billysharp@Group1Auto.com
I’ve had good experiences with Jim Tidwell.
I’ve had good experiences with Jim Tidwell. Today the mobile mechanic came by to perform a couple of services. He was fast and efficient. Great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. If you have any further questions, please give us a call. We're always happy to help!
Great service at a good price.
Great service at a good price. Friendly and knowledgeable staff. Very professional and excellent service technicians. Keeps you updated on the progress of your vehicle maintaining.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Easy to schedule service even at 1AM.
Easy to schedule service even at 1AM. Greeted with enthusiasm and eager to please. Service accomplished in the time I was told. Service clerk showed we how to access two features I didn't understand.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Barry, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great mobile service today to update drivetrain software.
Great mobile service today to update drivetrain software. Excellent technician. No issues at all with anything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Patrick went above and beyond to cover all my questions
Patrick went above and beyond to cover all my questions and get my car done in a timely manner. He kept me informed and explained everything to me
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Susan, we're happy you found Patrick to be so supportive during your experience here at Jim Tidwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great friendly dealership in Kennesaw GA.
Great friendly dealership in Kennesaw GA. Knowledgeable staff eager to assist you. Offer fair value on trade-ins, work efficiently in the sales process. Would certainly recommend this dealer to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had a wonderful experience, taking my car in for a
Had a wonderful experience, taking my car in for a routine service I would highly recommend Jonathan Streetman. He made it a simple and painless process. Additionally he explained everything in great detail which I really appreciated as that helped me make an informed decision.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alif, thanks for your praise and kind comments about Jonathan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!