Jim Tidwell Ford

Heard a service advisor after hanging up the phone calling customers stupid and saying they don’t use common sense.

Brandon and Chase were extremely helpful thru the whole process. I've bought multiple cars from them and always feel well taken care of. Highly recommend Jim Tidwell Ford.

Service advisor needs to find a new job. I had to pay for a rental over a holiday weekend because they couldn’t finish recall work. The response was they could cancel the rest of the work and I could reschedule. Recall was for brakes. I asked for a Servicw Manager and still have not heard from anyone. Won’t buy another car there. We bought 4 over the last 8 or so years from them

Very nice experience today. Jonathan, The Advisor was very helpful. He gave great advice on needs for my next service appointment, and filled me in on good deals.

Excellent customer service. Service completed on time. Very happy. Would recommend easy booking the service online

I always trust Tidwell Ford to service my Ford Transit. This is my home base dealership though I live in Lilburn, Ga. Jonny had always taken care of me and my van since I had it brand new in 2023 (a 2022 chassis). I travel a lot all over the country but when I home, Tidwell Ford with Jonny is my dealership! Great people !

I was seen at the time of my appointment and was out in about forty-five minutes. Patrick was very friendly and helpful. Overall service was great.

The service provided was top notch, and the Service Advisor was courteous and kept me informed.

A few years ago we took our F250 for repairs. Candace assisted us at drop off, repairs were completed in the timeframe promised. The estimate was honored and price was fair. 6/19/25 Was a completely different story. Dropped off as scheduled. A/C needed repairs. We were promised a call with an update on repairs needed and cost. No follow up without us asking. Every single time! A week later the estimate ($4000 +) included everything needing repair except the A/C. So we inquired about the A/C AGAIN. Finally, we were provided an estimate for it. Four weeks of waiting and $7000 later the truck is ready. I walked in to pick up and pay. Four representatives were at their desks. I look around hoping to see Candace and Johnny Streetman eventually looked up and rudely spewed ?Someone will be with you in a minute!!!!? I wait a few minutes and Kelsey Blair excuses the gentleman standing in front of her while she was also on the phone on hold, and asked to help me. I stated my business. She got my ticket and called for a porter. I had some concerns about the charges so she tried to call then texted Bill (the man behind the magic glass). I was asked to wait because Bill was busy. A short time later Josh Kern approached me asking if he could help. I filled him in and felt heard. He relayed my concerns to Bill. Bill is apparently still too busy for me. Fortunately, Josh was able to address my concerns somewhat. But only after Johnny explained to Josh his family history all while Josh is trying to politely interrupt him so he could wrap this up. I do feel like this department needs work when it comes to communication and customer service. I?ve been informed this is being addressed. Hopefully Josh can turn this place around and they start putting the customer first. That is why every one of those people are employed, after all.

Dealer called me for a minor recall. Provided an eleven AM reservation time and stated repair would be completed in three hours. Car was not ready until after five PM the next day. Car smelled like a grease pit.