Reviews
Quick and courteous!
Quick and courteous! Got my recall done in just a few hours on my 2025 Maverick. Scheduling my appointment was easy and dropping my car off was easy!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we are pleased to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Scheduled appointment on the phone, when I arrived to
Scheduled appointment on the phone, when I arrived to drop it off they told me it would be 3 days or more before they looked at it. Rec'd a text that they were bringing my car in the shop for assessment. Never received:d a follow up text saying what they found. 24 hours later they sende an estimate via email for 4900 dollars to repair my sunroof. I tell them NOT to proceed, so I can take it elsewhere..When I arrive to pick up they sunroof is wide open (it was closed when I dropped it off) Took an additional 35 - 40 minutes for them to crash wrap the open roof. Really bad experience. I found another repair shop that specializes in sunroof repair right down the road and the worst case scenario price from than was less then 2k.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We deeply apologize for the communication breakdown and missed opportunity on our end. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. Thank you for considering our dealership. Jeremy smith, General Manager Jim Tidwell Ford | jsmith@group1auto.com
Excellent work.
Excellent work. Trying to get Service Manager on the phone is a problem. I left messages for him and he never called back. Even let the service advisor to tell him and no response.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at billysharp@group1auto.com so we can work toward a resolution. Billy Sharp, Service Director
Great job!
Great job!! Thank you for helping me out during my trip through Georgia. I now have a trusted place to go in Georgia if needed in the future
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Geno, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Christopher was super nice and helpful.
Christopher was super nice and helpful. I was notified immediately when my vehicle was ready for pickup. The service center had my truck ready in no time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Idetta, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! Feel free to reach out to us if you need anything. Have a wonderful day.
Always have a great experience when taking my car for
Always have a great experience when taking my car for service. Clean environment which reflect pride in work. Great customer service staff. Have a valet service if need which is great for work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rajeed, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Tidwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
Mr. Fabiniak was great, everything he said, he was going
Mr. Fabiniak was great, everything he said, he was going to do, he did. His word was his bond. He was professional, friendly, and knowledgeable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Carolita, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
James was absolutely wonderful , me made the buying
James was absolutely wonderful , me made the buying process very easy, took care of all the paperwork and put us in an excellent vehicle. We will come back from Tallahassee when it?s time to buy another vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Best attention from Jonathan.
Best attention from Jonathan. Best guy there, explains everything that has to be done before doing it was impressive and a lot of patience. Well done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Chris was great!
Chris was great! Kept me informed through the whole repair process. Never have had a bad experience at Jim Tidwell. Always have been great! Would recommend them to everyone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.