Jim Tidwell Ford

I’ve come to this dealership multiple times for a simple oil change. I used to feel valued as a customer but no longer thanks to service advisor 2745 Johnathan (Johnny) Streetman. Typically, he does not speak or address you unless spoken to. He has no customer service acumen. It was clear that he was preoccupied and reluctant to divert his attention to assist me, which immediately made me feel unwelcome. He lied and stated “we do not take walk-ins” when I stated I was here for an oil change without an appointment. When I addressed that comment which was both abrupt and inaccurate he stated well it would be over 3 hours and I’ll have to schedule anyone who comes before you. While I fully understand and respect appointment scheduling and wait times, it was the tone, attitude, and overall disingenuous behavior that left a negative impression. I’ve never minded waiting, as I bring my work laptop and am prepared for delays. But the dismissive manner in which I was spoken to made me question whether I was welcome or valued as a customer. On top of that, Johnathan called me and stated the vehicle should be ready in 10–15 minutes. However, no follow-up ever came. I continued working while waiting for a callback, text, or email—none of which I received. Meanwhile, I watched as other representatives actively engaged with their customers, walking them through their service or informing them when their vehicles were ready. Why was I left sitting for four more hours without any communication? That level of inconsistency in service is extremely frustrating and unprofessional. When I finally brought up the issue of the lack of communication directly to him, he took no accountability. There was no apology—only a defensive comment that he had “called to let me know it should be done soon.” Then, instead of showing any empathy or courtesy, he gave a passive-aggressive “Have a good day” with a smirk. This is not the level of service I associate with the Ford brand. I left the interaction feeling discouraged and disrespected, and I hope steps are taken to address the customer experience at this location. Consistency, respect, and clear communication should be the minimum standard—none of which I received during this visit.

As always service advisor Jonny was great,,Service was very efficient and quick.Jonny welcomed me to the coffee room and after serving gave me advice on some things that needed attention and provided an estimate.Also enjoyed checking out the showroom and other vehicles around.I’ve always brought my F-150 to Jim Tidwell and they always had taken care of any issues and fixed them right the first time.While waiting to check in I noticed a lady service advisor was working pretty hard helping out a young man who was going to spend a couple of thousand on the repairs and she was checking out everything and managed to get him some money saved as he was extremely thankful to her for her help.Highly recommend that you get your vehicle service at Jim Tidwell Ford.

Very professional, with great recommendations on what my truck needed. Service was completed quickly with no issues.

Very courteous staff! Work completed on time and at a decent rate! Would recommend them highly

I had a great car buying experience here at Tidwell Ford. My sales people were Ty and Steve both of whom were very patient and a pleasure to deal with. Case in finance was also helpful. Would definitely return here for another vehicle in the future.

Easy to schedule services and always responsive. Great service, each time. Thank you taking care of us with a friendly, professional demeanor. Keep up the good work

Did a great job explaining and inspecting vehicle. Made me comfortable knowing what was being done and n ended to be done. Service was quick and kept in touch.

Top notch service. Went in for an oil change, left with a new car. VC, and the Crew were very professional. Got a great deal.

You can never get a call thru to the service dept. My pass 2 visit this month, I was never called when my car was ready.

Super experience at JT Ford, as usual. Justin Hannah treated me with professionalism and respect. Five-star service, indeed!