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Helms Bros., Inc.

(2,296 reviews)
Visit Helms Bros., Inc.
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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Excellent dealership!

Excellent dealership! The service department is outstanding they always take care of my car ASAP! My advisor John Kapica, is extremely professional, super friendly putting his customers first l! He always has a fast turnaround time to fix any issues my car may have! I highly recommend Helms Brothers to anyone interested in a Mercedes and ask for the Best Service Advisor John Kapica!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Helms Bros. appreciates the time you took to leave this review and let us know how we are doing. Thank you for the kind words for John. We agree that he is always putting his customers first. Please let us know how else we can help you in the future.

Trading in experience was very easy with Michael at the

Trading in experience was very easy with Michael at the desk. He explained everything so thoroughly and made it an effortless experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Michael could make this such an easy process. We appreciate your business and the time you took to review Helms Bros. Please let us know how else we can help you.

Accommodating, courteous, professional.

Accommodating, courteous, professional. They made the entire experience completely stress free. Thank you all again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Stress-free car buying! The way it should be! Thank you for taking the time to review Helms Bros. We appreciate it and you!

Kathleen was efficient and pro active at making sure I

Kathleen was efficient and pro active at making sure I found a care I loved

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Helms Bros. thanks you for the excellent review. We appreciate it and the time you took to tell us how we are doing and welcome you to the Helm Family! Please let us know if there is anything else we can do for you in the future.

If you’re looking for the best selection of Mercedes Benz

If you’re looking for the best selection of Mercedes Benz vehicles on the market as well as an all round stellar customer experience then you need to visit Helms Bros Mercedes and ask for ANDREA KASS!!! It doesn’t get any better than that and that’s a FACT!!! Andrea is simply A GENIUS!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review. Welcome to the Helms Bros.family. We look forward to working with you.

Love Helms Bros.

Love Helms Bros. Have been with them for a long time now. They always treat me great!!! Love doing business with them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Loredana - we appreciate you, your business, and the time you took to leave this amazing review. Thank you for the kind words and for coming back to us again. We look forward to continuing to work with you.

Was taken care of by Ms.

Was taken care of by Ms. Debbie Chung. Professional and courteous me kept in con throughout the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the kind words, 5-star rating, and time you took to leave this review. Please let us know how else we might assist you.

Nice to get a deal done with the sales team again.

Nice to get a deal done with the sales team again. Very easy process in getting another lease .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. We look forward to working with you again in the future.

Excellent more then expected!

Excellent more then expected!! Because I was there just looking at ..and compared with others....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We want every experience with Helms Bros. to be a 5-star one whether you are just looking, in the market to buy, stopping in for an oil change or in need of repairs. Our customers make our business. You are family and we look forward to working with you in the future.

We were very pleased with our experience buying two new

We were very pleased with our experience buying two new cars at Helm’s Bros. Mikey was great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mikey is a great employee who deserves this shout out. We appreciate your kind words, your business and the time you took to leave this review. We look forward to continuing to work with you.