Reviews
Excellent service provided by staff especially Ernesto
Excellent service provided by staff especially Ernesto although terms and conditions could be better regarding financing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, We’re glad to hear Ernesto provided such attentive service and made your experience a positive one. Thank you as well for sharing your thoughts on the financing terms—we appreciate the feedback and will be sure it’s taken into consideration. If you ever need anything else, please don’t hesitate to reach out!
Ernesto is the man that goes above & beyond to give you
Ernesto is the man that goes above & beyond to give you his best service. Excellent service received from him that I like to recommend buying Mercedes Benz from Ernesto. I just feel sorry that I didn't receive good financing numbers at the end having excellent credit, I lost the battle there with the finance manager. I hate that part buying (financing) a car, mostly arguing with finance manager.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi RANA, We’re glad to hear Ernesto provided exceptional support and made a positive impression during your experience. It's unfortunate to hear the financing aspect didn’t meet your expectations—we appreciate your honesty and will be sure to share your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Very Friendly ,and professional people front the front
Very Friendly ,and professional people front the front door to sales. Our salesman was Mr, Abdur and he did such a great job, I end up buying two cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, Thank you for your kind words! We're thrilled to hear that your experience—from the moment you walked in through the entire sales process—was so positive. It's fantastic that Abdur's professionalism and support led you to drive away with not one, but two cars! If there's anything you need, please don’t hesitate to reach out.
I worked with Ernesto Viscaino.
I worked with Ernesto Viscaino. He never follow up after I signed the Lease. Paper work update not received . Txt him never responded
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear about the lack of follow-up communication after your lease signing. That’s not the level of service we strive to provide, and we appreciate your feedback. If there's anything still unresolved or if we can assist further, please reach out—we’d be glad to help.
Excellent service I like to recommend to buy from
Excellent service I like to recommend to buy from Mercedes Benz from helms bro thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, Thank you for the great feedback! We're glad to hear you had an excellent experience and truly appreciate your recommendation. If you ever need anything, please don’t hesitate to reach out!
Very welcoming front desk staff, office clean and well
Very welcoming front desk staff, office clean and well maintained. Chris Ng was very professional and to the point about pricing.. He knows our budget and circumstances and tried to work with that and more.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, Thank you for the thoughtful feedback! We're glad to hear the front desk made you feel welcome and that the facility was clean and well-kept. It’s great to know Chris Ng provided professional and budget-conscious support throughout your visit. If you ever need anything else, please don’t hesitate to reach out!
I have know Michael since I leased my MB GLC300 back in
I have know Michael since I leased my MB GLC300 back in 2019, the I leased a Volvo XC40 for 3 years. My leased expires a few days ago, then i made a serious decision to give HIM a call because we share many beliefs, he is an outstanding person. He hooked me up with a beautiful car, GLB250 and gave me the best deal, he went out of his way to do it, for comparison I had gone to a broker that gave me more or less the same terms that amounted to $20.00 less, but it was a total stranger and I needed more than that, when I called Michael he got me my car in 2 days with a much better deal. He speaks the truth, he is honest, humble and I know I can call him anytime for my car issues and he will answer. He is the greatest.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rosa, Thank you for such a heartfelt and thoughtful review! We're thrilled to hear that Michael once again delivered an exceptional experience and helped you find the perfect GLB250 with a great deal. Your trust and loyalty mean the world to us. If you ever need anything, please don’t hesitate to reach out!
The Best Mercedes dealership on the planet!
The Best Mercedes dealership on the planet! My hat truly goes off to Lenard and PJ. They both went way above and beyond to make sure that I was satisfied. I absolutely just Love my S63 AMG and they both made sure that I got my car just the way I wanted it with the options that made my dream car a reality. I would also like to Thank Anita for helping us out the financing. She listen to what I wanted and delivered! Thank you again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, Thank you for the incredible review! We're thrilled to hear that Lenard, PJ, and Anita all went above and beyond to make your dream of owning the S63 AMG a reality. It's wonderful to know you felt truly taken care of every step of the way. If you ever need anything in the future, please don’t hesitate to reach out!
Michael Altamura is always exceptional, help us get yhe
Michael Altamura is always exceptional, help us get yhe best deal possible and is always friendly and helpfull. We definetly cheer up Michael
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi ChiquiSilva, Thank you for the kind words! We're so glad to hear Michael Altamura continues to go above and beyond to provide a helpful, friendly, and deal-savvy experience. If you ever need anything, please don’t hesitate to reach out!
This is the second car I’ve purchased at Helms Bros.
This is the second car I’ve purchased at Helms Bros. I wouldn’t go anywhere else. They are top notch in every aspect of car buying and maintenance Andrea is a true professional. Kudos to Helms Bros for their level of commitment to their customers
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Carole, Thank you for your continued trust in Helms Bros and for the kind words about Andrea! We're so glad to hear you've consistently had great experiences with us. Please don't hesitate to reach out if you need anything in the future!