Reviews
Jean-Paul Charvet, JP, Sales Manager is the reason I
Jean-Paul Charvet, JP, Sales Manager is the reason I chose Helms Bros. He is a true proffessional. I had quite a few issues initially, but once I met JP & explained my situation & needs looking for leasing a new GLC300, it all became a reality. JP is the only Manager who listened & communicated promptly. He knew I am an informed buyer who came to Helms Bros to buy a lifetime experience not just getting a car. I met Suzzane, GM briefly who assured me they will make it happen! I chose to work with Jason Chen who is very knowledgeable but too busy. Kudos for Jason's asst. Wayne who is always helpful. Hoping to get a good service & looking forward for a long term experience with Helms!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re thrilled to hear that Jean-Paul made such a positive impact on your journey to leasing your new GLC 300. We’re proud to have him on our team. Your trust in us for more than just a vehicle means the world to us, and we’re committed to delivering exceptional service throughout your ownership. Welcome to the Helms Bros family, and we look forward to building a long-term relationship with you!
Tamer Hepguler was the only reason we chose Helms Bros as
Tamer Hepguler was the only reason we chose Helms Bros as the dealership to lease our EQB 250. As the salesperson, he had walked us throughout the entire process - introducing the vehicle, test drive, price negotiation, paperwork, delivery, etc. He's very detail oriented, extremely patient and knowledgeable on every aspect of the vehicle. We have been to so many dealerships but he's absolutely the best salesperson we have ever met.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your incredible feedback! Your kind words mean a lot, and we’re honored to have earned your trust and business. Enjoy your new EQB 250, and welcome to the Helms Bros family!
A great place to shop luxury vehicles without hassle
A great place to shop luxury vehicles without hassle while sipping a warm cup of coffee and Helms Bros., Inc. Logo printed Bottle of chilled water. Shop is very well managed and staffs are very friendly and an amazing front desk. I had an excellent experience with Naz Kabir with business relations, Alex Colon my sales associate and Jack financial adviser to shopping my 2025 GLE350. It was very professionally done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! It sounds like Helms Bros. provided a welcoming and seamless environment, complete with thoughtful touches like coffee and branded water. We're thrilled to hear that Naz, Alex, and Jack made the process of purchasing your 2025 GLE350 enjoyable and professional. Congratulations on your new vehicle, and we hope it brings you many wonderful drives!
Thank you.
Jason is excellent with addressing our needs.
Jason is excellent with addressing our needs. Professional. Customer service at front desk is friendly
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're pleased to hear that Jason provided excellent service and that the front desk team was friendly and professional. We look forward to serving you again in the future!
The entire team is fantastic.
The entire team is fantastic. If I may say it is Michael Altamura that keeps us coming back. He is so kind, knowledgeable, and very patient! He is always available to answer any question and take care of everything. You also know he genuinely cares about the person he is working with. Thank you for having people like Michael on your team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful feedback! We're thrilled to hear that Michael's kindness, knowledge, and dedication have made such a positive impact on your experience. His genuine care and commitment to each person truly make him a valuable part of our team. We look forward to continuing to provide the service you enjoy!
I felt very welcome from the moment I walked into the
I felt very welcome from the moment I walked into the dealership, Kathleen was very knowledgeable about the car that I was interested in. I highly recommend her and her knowledge
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear that Kathleen provided a warm welcome and shared her expertise about the car you were interested in. Your recommendation means a lot, and we look forward to assisting you again in the future!
Jason is very patient.
Jason is very patient. I am already his regular guest. I have traded 5 cars with him for 12 years. That's because he chose this company.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to hear that Jason's patience and dedication have earned your trust over the years. Trading five cars with him over 12 years speaks volumes about his service and your loyalty. We're honored to have you as a regular guest and look forward to continuing to serve you!
The whole team is super.
The whole team is super. Especially Andrea Kass and Jason. I will go back to this place again in the future bc of Andrea.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We’re delighted to hear that Andrea and Jason made such a positive impact on your experience. We look forward to welcoming you back in the future and continuing to provide excellent service!
Responsive resolutions to issues that needed prompt
Responsive resolutions to issues that needed prompt attention. Service and Sales personnel went above and beyond to insure my total satisfaction with my new E350.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're thrilled to hear that both our service and sales teams went above and beyond to ensure your satisfaction with your new E350. Your satisfaction is our priority. We look forward to assisting you again in the future!
Very good experience.
Very good experience. Nice people. Very knowledgeable and informative. Salesman was very patient and courteous. Over all everything was great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that the team was knowledgeable and professional throughout your visit. It's great to know that everything went smoothly, and we look forward to serving you again in the future!