Reviews
Great experience
Have purchased many cars from Napleton over the years and always have a great experience recently bought a used Subaru from Tim and Gary the manager and my family loves our new outback thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you! We take our reviews seriously and are delighted to hear about your visit. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Friendly staff, great service. Great after sale service....
Friendly staff, great service. Great after sale service. Nice showroom. Free onsite car washes for the life of your vehicle ownership. Overall pleasant shopping experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Napleton for a Subaru
A great car buying experience! Mike let me test drive every car I mentioned and, during the test drives, he reviewed the features of each so I could compare the models. Gary, the manager, ensured I had found the right Subaru for me and continued to check on me throughout the process. Love my new Subaru Outback!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elizabeth, we are so happy to read such a great review about Napleton Subaru! We hope you continue to choose us for all your automotive needs. Take care!
Very Prompt
Brought my car in for a new battery and a nail in my tire. They did a wonderful fast job. Very Friendly and well mannered.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
T coop
Tim and Gary were so refreshing and easy to deal with that the experience was do seamless that we decided to buy right then although we had not planned to do so s fantastic experience thank you much for all your help
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cub, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Subaru!
Buying our first Subaru vehicle
We were treated with respect, and a lot of effort went into locating us the vehicle make and model of our choice. We were dealt with in a professional manner, as we had done a lot of research into making our decision on the purchase of a 2019 Subaru Outback.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best in town
Always friendly and helpful. There was a problem with a rear tail light being out and was not caught when first inspected, but was caught and repaired before I the shop.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Post service issues twice. Both service issues were...
Post service issues twice. Both service issues were minor. Had oil changed first time; wheel damage. Oil and tire rotation second time before road trip; tire monitoring system alarmed; all four tires found at 26 pounds, not the required 33 front and 32 rear!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave your review of your experience in our Service Dept. We strive for a 5 star experience every time in all our departments. I have passed this along to our Service Manager, Chad Hauser. Please reach out to him here at the dealership at your earliest convenience.
GREAT service Great Savings and knowledgable dale
All the way from California to buy my 911 . Troy Vail great salesman and his team are very knowledgeable, with ease of buying and shipping. Would do it again look no further especially if you are a COSTCO member.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please don't hesitate to reach out!
Amazing staff
I had routine maintenance done on my Subaru, Ahlysha was my advisor, she was upbeat and friendly and kept my up to date on everything. Never disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair