Reviews
Buying our first Subaru vehicle
We were treated with respect, and a lot of effort went into locating us the vehicle make and model of our choice. We were dealt with in a professional manner, as we had done a lot of research into making our decision on the purchase of a 2019 Subaru Outback.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best in town
Always friendly and helpful. There was a problem with a rear tail light being out and was not caught when first inspected, but was caught and repaired before I the shop.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Post service issues twice. Both service issues were...
Post service issues twice. Both service issues were minor. Had oil changed first time; wheel damage. Oil and tire rotation second time before road trip; tire monitoring system alarmed; all four tires found at 26 pounds, not the required 33 front and 32 rear!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave your review of your experience in our Service Dept. We strive for a 5 star experience every time in all our departments. I have passed this along to our Service Manager, Chad Hauser. Please reach out to him here at the dealership at your earliest convenience.
GREAT service Great Savings and knowledgable dale
All the way from California to buy my 911 . Troy Vail great salesman and his team are very knowledgeable, with ease of buying and shipping. Would do it again look no further especially if you are a COSTCO member.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please don't hesitate to reach out!
Amazing staff
I had routine maintenance done on my Subaru, Ahlysha was my advisor, she was upbeat and friendly and kept my up to date on everything. Never disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Found a jem hidden near a corn field
I found a 07 Porsche 911 Targa here. They have a Porsche franchise . Troy took great care of me and I picked up the 911 gem. My dream car! Thanks Troy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!
Not the cheapest but the best
I bring my Porsche here for service. I bought it used from a friend and it had a couple issues. I was afraid to take it to just anyone since it’s a Porsche . I had heard they have a great tech. Mike checked in my car and gave me the details as I waited. While sitting in the waiting area (nice btw) a guy came up to me and asked what they where doing with my car. He seemed genuinely concerned. We talked for a half hour. Turned out it was the Porsche Manager Troy. Nice guy. Anyway to make a story shorter they did an excellent job on my car and even hand washed it. Thank Troy and Mike!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Fabulous Place
Napletons is an upscale dealership with a great attitude toward the treatment of their customers. Troy Vail is a top notch salesman with a great personality.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional questions, we will be more than happy to assist you! Safe travels!
Car Shopping
Shopping for a new car. Thanks to Troy for all the help. Very informative and good looking cars. Good treats and nice waiting area for customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Great salesman
Our salesman, Troy Vail, was exceptionally helpful during our car buying process. He was able to get us The car we wanted for the price that we needed. I would highly recommend him to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Garcia, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton Subaru!