Napleton Cadillac Rockford

Service was amazing had to get in and out quick for a simple service, Tina got it done and paper work was an ease to get through with her help. Will always come back.

Took my car in for a noise in my engine and got right in. the service department was super friendly and made an easy in out process.

This review is for Napleton Porsche. This is all the same group called Napleton Autowerks. I worked with Jon in sales and he was very nice and not pushy. Went for a test drive and there was no push to buy right then and there. I had driven miles and they had given a negotiated price already so there was none of the hassle of price negotiations. The car was originally advertised as CPO but the CPO paperwork was not completed with the Manufacturer. So after making a deposit went back. Picked the car the next day with full paperwork ready and CPO warranty showing on Porsche website too. The review is primarily for Jon who made the experience worth a review. He followed up on all open items after I had made the deposit making sure they were completed including an open recall. Even after I had driven the car home, he has been responsive in answering questions and sending proof of service and work done on the car. Overall, the best experience I have had as compared to previous car purchases. And as always do your research before going to any dealership and ask for everything you need to ask.

Love my XT 5. Thank you Justine Brugger, Damian Wright and Scott Nicole for organizing and preparing my purchase. I have been a long time customer of Napleton Cadillac and will continue to purchase from this dealership due to the excellent customer service. Justine is always a phone call away and answers my questions. No run around at this dealership and for me that says a lot. Thank you Justine for all the personalized service you give and for setting up my vehicle so that I can just drive and enjoy it. I love how Justine takes such an interest in helping me enjoy my vehicle and calls to make sure everything is going good. Service after the sale speaks for itself. Thanks again Justine and the entire Napleton family.

Typical dealer rip off service center! My car is sabotaged every time I am there. Currently my car has excessive rattling from a cover they loosened when I brought it in for the airbag recall. They have cut my exhaust so that I needed a new catylitic converter. When I didn't let them fix my car, they parked it on the lot & I had to go find it

I am pleased to Welcome the New Year with my New CT6 Cadillac from Napleton Autowerks. It has everything I wanted in a new car. I have been a customer of Napleton Autowerks for many years and my Sales Person Justine Brugger has made my experiences in purchasing my new cars a Superior Experience. I want to thank her for all her personal touches and the time she has spent in making me familiar with all the features in my new car. Thanks also to Demian Wright in management, and the service staff that keeps my Cadillacs in tip top condition.

Came in for some maintenance for my vehicle, guys done a inspection on the entire vehicle. Let me know that i had a few issues that needed to be looked at. Was able to get all my work done that day and even got a car wash. Great job Ryan and all the other guys on the team!

Great service. Everyone was super friendly. Shaun was insightful and even show me features the other dealership I bought that didn’t. Very happy customer

Always a great experience when I stop in for service. Whether it’s just an oil change, air in my tires, or a repair, they always accept me with open arms and keep me up to date on what’s going on with my vehicle.

Everyone at the dealership is very knowledgeable. This is our second time purchasing a Subaru here and the process was quick and easy - stress free.