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Napleton Cadillac Rockford

(894 reviews)
Visit Napleton Cadillac Rockford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 536-6286 (877) 536-6286
Used (855) 577-2950 (855) 577-2950
Service (866) 569-7265 (866) 569-7265

Reviews

(894 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.

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Our new ascent

Overall great experience. Susan is very knowledgable with Subaru product. She answered all our questions and helped us choose the right vehicle for our liking and needs. We are very happy with our Ascent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience!

Tim Normoyle was our salesman and was low pressure, patient and helped us made our selection of a 2018 Subaru Outback Touring 3.6R. We had fine service this past year and highly recommend this Napleton Subaru dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

An excellent customer experience.

I was hesitant to come to Lothan RJ Henry with my not so great credit and being Cadillac it would be expensive. He ask me to come in and "let him work his magic". As promised the man kept his word. He is very knowledgeable, gave me good information to help me decide what vehicle to buy. Not only has he provided his great service for me once but twice. And also help my daughter purchase her car on her own. I will definitely recommend RJ to anyone who needs a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

2019 Subaru Forester sport

It was a pleasure working with Justine Scott and Charlie wouldn't hesitate to go back and buy another car from them they were great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

upgrade !

enjoyable experience , will refer others as well.. enjoyed visit with J.R very knowledgeable and fun to work with.. Damien was also helpful too. great selection of vehicles to choose from . overall a great place to buy a vehicle.. When time comes I will be back at napleton to make my purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are pleased to hear you enjoyed working with our team! We are grateful to have earned your business and look forward to your next visit! Take care!

Always Wonderful!

I was having problem with my Subaru. I called Mike Palumbo and he told me to bring it in right away. He gave me shuttle ride home, got my car and then sent the shuttle to pick me up again. He is always great when it comes to taking care of his customers. 10/10 would recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very Helpful!

Helped me learn a few new details about my Chevy. Service was fast and super friendly. I will be coming back here for all my service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Sloppy dealership with poor customer service

My father purchased an $80,000 vehicle from these people. They delivered it to his house. The person delivering it did not explain the features, did not do phone Bluetooth for him or the garage door opener. He doesn't run the air on high because of how loud the fan rattles. To top it off, today he received someone else's paperwork in the mail. Their contract, application, and more. This included tons of personal information. very careless by a poorly run dealer. To top it off, I called today to let them know and they could have cared less. Person answering transfered me to three different people and nobody wanted to do anything about it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Spiro, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please contact our Manager at (877) 403-5984 so that we may ensure your experiences with our dealership are more pleasant moving forward.

I’m getting this car!

I stopped by the Macan launch event. The Sales manager “ Troy” sold me on a new car. It is unbelievable to drive ! Love it !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Peg, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

Love my green machine.

I stopped in to look at the Porsche Macan's. I immediately fell in love with the new green one they had on the lot. My salesman Troy was very helpful and took me on a fun demo drive. Did not know how capable these cars were. Non the less I purchased that day. Thanks Troy!! I love my green machine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Lisa, thank you for the great feedback! We're so pleased to hear that you enjoyed your visit with Troy and our team. We hope to see you in again soon!