Reviews
D coop
Susan was great and Gary help us get a fantastic deal on my Jeep Compass just what I wanted in price and payment and the condition thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello there, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please reach out to us if there is anything else we can do for you. We hope you have a great day.
Very happy with this dealership
I am very happy with this dealership. I bought my Subaru there when it was new in 2011 and I have been taking it in for service there ever since. Everyone is always very nice and helpful. I have been very pleased with the service and would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Running like a charm
Got some work done on my car and was taken well care of. They are always so friendly and make sure the work gets doe in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic experience
Came in for first oil change on my Subaru Forester and met my service writer Tina Ward and she greeted me with a beautiful smile and positive attitude. She walked me through all aspects of the service, and it was done promptly with the time she had given. The car was clean after words and she walked me through the multipoint inspection to a point where I could fully understand. I highly recommend this dealership and specifically this service writer for any service needs. I will be returning every time for any service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing customer service!!
Brandon Campbell was more than helpful. He eased the process of car buying. He was always available to communicate via text, email, or by phone. He was able to answer my every question. And I had tons of them. His service is appreciated and I really wish more sales people were as dedicated as he is. Thank you again Brandon for the positive experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Brittany, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Our new ascent
Overall great experience. Susan is very knowledgable with Subaru product. She answered all our questions and helped us choose the right vehicle for our liking and needs. We are very happy with our Ascent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best experience!
Tim Normoyle was our salesman and was low pressure, patient and helped us made our selection of a 2018 Subaru Outback Touring 3.6R. We had fine service this past year and highly recommend this Napleton Subaru dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
An excellent customer experience.
I was hesitant to come to Lothan RJ Henry with my not so great credit and being Cadillac it would be expensive. He ask me to come in and "let him work his magic". As promised the man kept his word. He is very knowledgeable, gave me good information to help me decide what vehicle to buy. Not only has he provided his great service for me once but twice. And also help my daughter purchase her car on her own. I will definitely recommend RJ to anyone who needs a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2019 Subaru Forester sport
It was a pleasure working with Justine Scott and Charlie wouldn't hesitate to go back and buy another car from them they were great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
upgrade !
enjoyable experience , will refer others as well.. enjoyed visit with J.R very knowledgeable and fun to work with.. Damien was also helpful too. great selection of vehicles to choose from . overall a great place to buy a vehicle.. When time comes I will be back at napleton to make my purchase
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are pleased to hear you enjoyed working with our team! We are grateful to have earned your business and look forward to your next visit! Take care!