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Napleton Cadillac Rockford

(893 reviews)
Visit Napleton Cadillac Rockford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 536-6286 (877) 536-6286
Used (855) 577-2950 (855) 577-2950
Service (866) 569-7265 (866) 569-7265

Reviews

(893 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.

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Our First Subaru

Ron and I had a great experience getting our first Subaru. The best part was meeting and working with Justine Brugger. She was patient and helpful during our 3 test drives. When we couldn’t order a 2019 Touring Outback in the deep blue pearl color I liked Justine found a 2018 with everything we wanted. Napleton Subaru and the Subaru corporation have been great at giving us support and information. We look forward to many years of being part of the Subaru family. Mary and Ron Zammit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Knowledgeable & patient

Nick has been so great to work with. He’s beyond patient as we made our decision toward a new Ascsent. My past 2 vehicles have been Toyotas for at least 14 years, and after learning from Nick, I’ll be a New Subaru owner. Highly recommend him to help with the tough decision of buying a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent Customer Service

Nick Ciconte and the folks at Napleton Subaru are very friendly and easy to work with. I’d highly recommend purchasing a car from Nick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My first Subaru

I was searching for a used Subaru Outback and Bob Fisher helped me find the right one. He was friendly, professional, and honest. I felt good doing business with Bob and the rest of the Napleton staff. If you are searching for a quality car with a professional staff to help, look no further than Napleton Autowerks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Nick Ciconte

Nick Ciconte is an excellent example of a knowledgeable communicator. He knows how to relax a prospect (me) and bring me along for a comfortable experience. Unfortunately, other circumstances, not another automobiles have caused me to decide not to purchase an automobile. As a marketing professional all my life, I know the challenges salespeople face in order to close a sale. Had it not been for unforeseen circumstances, Nick was on target.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

2nd Subaru - New Dealer - Better Experience!

Matt was wonderful. He really took the time necessary to make sure I understood all of the new features. He stayed after closing, along with two others. Everyone at the dealership has been very friendly and helpful. When I came in for my first free car wash (they give you a free car wash every week for a year, I'll let you know if that repeats!) Matt was there to check in and ask if there was anything else he could do for me. I needed a sun screen, he made sure it was ordered and waiting for me when I came by. I plan on keeping this vehicle for a long time, it I do buy another I will go back to Napleton. And maybe Matthew Vincent will still be there and not retired yet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Knowledgeable and Best Deals!

Nick is so knowledgeable not only when it comes to cars in general, but knows everything about the cars they have in their inventory as well. He can tell you how they drive and get you the best deal. I felt so comfortable about my purchase and am still happy with it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

New Subaru Purchase

The team at Napleton were fantastic from the start of the process to finish! We appreciated all the hard work, friendliness and knowledge that went into helping us purchase our first Subaru!!! Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review, Mike and I hope this will be just the start of a long relationship and many Subarus in the future. You're welcome

Best salesman EVER

Nick Ciconte takes the cakes when talking about best service. I work in the banking industry and deal with a lot of dealers But I have never come across a sales person who was genuinely concerned about putting me in the right vehicle. Most folks just want to make a sale but Nick is different. He went above and beyond when it came to helping me find the right car. I just bought my car a month ago and am already looking for another car for my husband and you better believe I will be buying it from Nick. Napeltons is very lucky to have him And as long as he is there I will continue to buy my cars from there. Thank you Nick For making my car buying process a breeze. I love my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent Car Buying Experience

I was very impressed with the dealership and especially Nick Ciconte. I initially was not going to consider the vehicle I subsequently purchased, as it did not seem to meet my options criteria and the dealership was 70 miles from my home, however, Nick was thorough in his research and his consistent professionalism. He convinced me that I would be treated fairly and I would not be disappointed. He was right, I bought the car and in my dealings with Nick and both managers, Charles Madison and Troy Vail, it was a good experience. I have purchase more than 30 vehicles over the years and my buying experience was one of the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.