Reviews
GMC truck
Thanks Nick! You did a great job, along with the service, department, in meeting my needs. Your service is exceptional, and I would highly revommend Napketon to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buying my WRX
Mike Price and his staff were awesome. Very accommodating and time efficient. I’m very excited to have the WRX and add to my outback. We are a Subaru family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Will recommend Napelton to family and friends
We purchased from Napelton 5 years ago and came back yesterday and traded those cars in for 2 new cars! Great service, friendly staff and very helpful sales and finance personnel. Will definitely keep coming back and recommending them to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good but I waited long
The whole expireance was good, I got the car at the price that the blue books said it should be at. But when I came back to pay for my car and get my plates it took forever, I know that you guys have like an order to things but it took longer than expected(about 45 or an hour of sitting in the waiting room)
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Nick Perkins takes pride in his work, for the customer.
Nick Perkins takes pride in listening to hear what is being asked of him. He goes beyond all means to satisfy them even calls them to check on their satisfaction of what he did. Nick has even stopped by to help me to understand what he was explaining in the parking lot. Some people don't understand electronics of a car including me! He has the patience to make sure I understand what he was trying to convey to me before he left, The last thing he said, was call me if you need help. Customer Service Personal like him, are hard to find. You can depend on him to get the job done. THANKS ,, NICK. FOR YOUR GREAT KINDNESS IN HELPING PATTI & I. GREG JOHNSON
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy and Understandable
Salesperson Justine Brugger did a fine job explaining the cars features and walking me through the buying process. She was very patient and personable. I had been a long time customer at a different dealership. I plan on using Napleton again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for my Forester, Jeff!
Fabulous customer service! Jeff was terrific. He addressed my questions and concerns with great patience. I love my new Forester and look forward to many years and miles! I highly recommend Jeff Martin and the sales team at Napleton Auto Group! Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
True example of customer service at its finest!
From the first phone call to the last handshake, J.R. and Charles made me feel welcome, made no false promises, and got the deal DONE! I would say these gentlemen were excellent to work with, kept me informed,and most importantly no pressure. I give them ten stars, and I will definitely encourage others to do business with Napelton's Autowerks of Rockford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Perfect car for our daughter
We met with Mike and told him what we were looking for. They didn't have it at the time, but when a car came in that met our needs, he contacted us right away. It was the perfect car for our daughter. We really appreciate how he watched out for us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
GOOD AS ALYAWS. FLOORED ABOUT IRV .....
AND THAT'S THE WAY IT IS .......SERVICE IS GOOD WARM, FRIENDLY. I COME TO THE DEALERSHIP BECAUSE I GET GOOD DEALS WITH MY VEHICLES .........
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair