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Napleton Cadillac Rockford

(899 reviews)
Visit Napleton Cadillac Rockford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 536-6286 (877) 536-6286
Used (855) 577-2950 (855) 577-2950
Service (866) 569-7265 (866) 569-7265

Reviews

(899 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.

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Excellent dealership

Thankful for J.R who got me my first car!!!! He sold two cars to my parents at another dealership and did a phenomenal job. When my family found out where he went, we followed him to this dealership because we knew he would take care of us! Thankful for Damien who took the deal and John who finalized everything. High recommend this dealership! I have never met salesman who care more about the people then the selling of the product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Staff

We went on a Saturday morning, I felt relieve that sales people left us alone. I found my SUV I wanted then the saleman Mike took me out for a drive. Everyone was very personable, was very pleasant to my mom offer us refreshments. Everyone we cam in contact with from the Todd /Mike and the receptionist ( sorry forgot her name) were very welcoming and helpful. I found my experience to be the best in all the years I have purchased a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always a pleasure...

Thanks to Bob and Tim for their assistance today. It is helpful when sales people work together to assist a customer. The pleasure was all mine!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fantastic customer service.

My salesman was very informative and knowledgeable about the vehicle I purchased. He showed me and explained every detail about all of the features. I got a great deal on a great car from a great place!!! Thank-you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

excellent service

Brought my car in for an oil change and everyone was very nice. They where very busy, but I was greeted quickly by a guy and girl who eventually was my advisor. They both where happy and made my service very easy and fast. I found out later during my check out that the original greeter was the service mananger! What a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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very nice waiting room

Brought my Porsche in for it's first service. I talked to the service manager and told him I had never been there before. He took me around the building and showed me to the Porsche only waiting room with my own tv! What a cool place! He also explained the loaner car program and how I could get a loaner scheduled in the future so I don't have to wait. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent experience

Mike Price and Todd Tifft did an excellent job! My wife told me to add her comment: “They made us feel like family”. These guys did a wonderful job and will continue to be successful! Thank you! Randy and Julie Leek

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy process for a first time buyer

Matthew helped me pick out a great new vehicle. Friendly and thorough process. I would recommend to anyone. I love my new Subaru and couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding sales person!

Our visit to Napleton Autowerks was great. JR Henry was the complete package. He was very respectful, had a great personality, and gave us fantastic customer service. He took the time to go over everything with us. Even though it was after hours by the time we left the dealership, he still took the time to finish showing us all the technology on the vehicle. Our experience with Napleton Autowerks was great. Everyone was very friendly and professional. JR was the icing on the cake. Thank you for a very pleasant experience. The car is beautiful and we love driving It. Sincerely, Jack McCarty and Jusdy Summers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly

Just stopped in to look around, Bob came out and we talked. Very low key, no high pressure sales talk. Everyone I dealt with was friendly and helpful. They gave me a great deal on a great car. Couldn't be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.