Reviews
Happy customer!
Repair was done quickly and correctly. Very professional and courteous service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cadillac owner
Always thorough quality work in service. Courteous and knowledgable staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2015 Forester
Bought a 2015 Forester from these guys. Will not buy from again. Horrible deal, and even worse service. Have had bluetooth connection issues with the car, that after almost a year, are unresolved. Its our phones, our carrier, the weather. Good car. Buy from somewhere else.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Terrific and awesome service
Our service advisor kept us informed of the status of our vehicle. Napleton Cadillac has consistently performed equal to or beyond our expectations throughout our ownership experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The best service ever...........................
Greg and Bob I thank you for taking such good care of my car. After an extended drive I can truly say it is performing better than new. Thanks for attention to detail and high quality service. Tom Peck
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Greg in service was extremely helpful. He checked to make sure my car was still under warranty, and he had the recall fixed. My car had been washed when I got it back. Kevin, who drove me home and back in the shuttle, was also very friendly and professional. My SRX runs great-I love it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
GREAT SERVICE!
Great service! Staff are professional and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
SALES DIRECTOR
Finally a dealership that listens to a persons real needs and satisfies them by going above and beyond my high level of expectations. I love my second new Cadillac Srx from Napleton!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Great job getting me back on the road again. Little notice of problem, very quick solution
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great place
Excellent customer service and professional staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase