Napleton Cadillac Rockford

Was a walk in customer. They were able to take care of me right away and at a reasonable price. Staff there was very friendly and the waiting room was very comfortable. I'd highly recommend them!

i recently had my car towed there due to key fab not working staff was very attentive , also had the door of the power port on concel replaced as it would not stay closed , they recieved a door but was not happy with the way it looked so had another one shipped to them overnight , they provided me a car for the 2 days that my car was there they are always helpful and friendly

Irv was very customer friendly and quick. My recall and oil change was fast and over quickly so I could get to work.

We have been buying cars for 50 years and Napleton has the best service that we have experienced. Their actions treat us like a very valued customer.

I was very satisfied with the service department on a stop in basis

Tim was such great help! I stopped by the dealership and found the most perfect car I could ever imagine and he made my dream of wanting it come true! He was able to work with me, and supported any decision I made. Very great group of employees, and a great atmosphere as well. Thank you Tim!

My first time for service on my subaru and Gary was right on the ball he told us how long it would take and we could wait in the waiting room that was nice and clean. When it was all done he told us that every thing look good on my car and thanks for coming. Got a free car wash to. Evan if you bought yer car some where else its a good place to bring your car for service.

I always appreciate the customer service I get from Gary and the rest of the gang at Napleton. I am always treated with respect and kindness no matter what kind of day I am having. They are honest and reliable. Check them out!

Mike Price was wonderful to work with, no pressure but understood exactly what I wanted. No hometown Subaru dealer around me, and many people have stopped me in parking lots with questions. I refer everyone to Napleton Subaru in Rockford!

I am extremely satisfied with Napleton's personalized customer care. The agents helped me every step through the leasing process! I had bought a car previously and came back to lease this car as I was very happy with how things went the first time around, and I was pleased to get the same excellent care!!! Thank you, Napleton!